Formal FCC complaint against AT&T business services

Hello @sfcounseling

Thank you for reaching out on our Business Community.  I want to apologize for the poor customer experience you had thus far.  I will be more than happy to investigate this on my end and get things back on track.  Please private message me by clicking here the following information, so I can further assist you.

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Thank you.

Chris

Social Media Manager

I too am having this problem and sent you a private message to help me rectify the situation.  Raising my phone bill from a reasonable $214 a month to more than double that because a plan I have been on for more than 3 years expired, is not good customer service.  It says to me, we don't want your business. 

Let me clarify that my bill went from $214  a month to around $436 a month for 4 analog phone lines with NO long distance...that is with another company.  How is this legal?

Hello @nieuwendyk-25,

Thank you for reaching out on our Business Community. We don't want you to feel this way, I’d like to take a closer look at your account concerns for you and help get this resolved.

Please send me a private message by click here 

https://forums.att.com/t5/notes/composepage/note-to-user-id/3757732

Please include the following information.

Full Name:

Preferred Contact #:

Preferred Time to be contacted (include time zone):

Email Address:

Business Name:

Account Details:

Thank you,

Lisa

Social Media Manager

I have also filed a formal complaint to FCC regarding accountability and responsibility of faulty, old equipment that is constantly being fixed at the expense and inconvenience of customers in rural areas who need landline phones, due to POOR service from AT@T wireless towers.  This junction box is over 30 years old, in a low lying areas that gets flooded and constantly has issues.  Been complaining for 11 months and there is always a repair excuse.  We have been out of phone service again, NOW for 2 weeks and I have to wait another week for repair, when it is YOUR FAULT.  We have no communication and have elderly parents.  If something happens to my family, it will be your fault and legal motions will be carried out, due to constant excuses by your filed team and management.

Hello @Nugiz1711,

Thank you for your recent posting. We appreciate your participation within the Business Community. We apologize for any service issues. We will be happy to help you. In order for me to research your issue, I will need to verify some information. Please send me a private message: https://forums.att.com/t5/notes/composepage/note-to-user-id/3757732

And include the following details:
Your full Name:

Business Name on Account:

Business address:

Number on your account:
Preferred Contact #:
Email address:

Thank you,

Laura G.
Social Media Manager

ATT and DirecTV incorrectly bill past and present customers. Unfortunately, there is no resolution. Even when you cancel they will continue to bill you past your date of cancellation. When you call to complain, they even admit their mistake but say there is nothing they can do now. DirecTV send a bill with date of service one month after I cancelled to collections. I will pay the $41 because I don't want my credit negatively impacted. It is completely ridiculous that I am paying a bill for service I didn't have. This was a bill after I sent back all the equipment! They have gotten so big with such little competition that this immoral, unethical, wrong behavior is allowed to exist as part of their normal course of business.

[Legal discussions are not permitted per the Guidelines]

I also had a problem with at@t promising things then not delivering. I had a horrible experience getting my phone service swap and getting internet installed. The first technician that came out managed to not only knock out the home phone service which I had with AT&T but also failed to get my Internet working. And after leaving me with no home phone and no internet they didn't bother to send out another technician to finish the installation. I had to call and set up another appointment. I was promised multiple times that I would pay no installation fee and would not have to pay for the equipment charge for the first year because I had such a horrible time with the installation (that ended up taking two weeks after the initial order was placed.) Well needless to say I was charged both on my first bill, so my wife filed a complaint with the FCC after spending time on the phone with billing and being told there was no record of the installation or equipment fee being waived. The day after the complaint was filed, at@t called saying they were looking into the matter. That was this morning. They are supposed to call back tomorrow. I'm not holding my breath. They have so far broken their word with me four times. I will be recording any further correspondence with them to hold them to their word!!!! If they weren't my ONLY internet and phone provider choice where I live they would never have my business.

Hello @J.C.Giles

Thank you for reaching out on our Business Community.  I want to apologize for the poor customer experience you had thus far.  I will be happy to get you some help and get this corrected.  Please private message me by clicking here the following information, so I can further assist you.

Contact Name:

Contact Number:

Contact Email:

# to the Account:

Thank you.

Chris

Social Media Manager

The situation was handled. My over charges were corrected. As a matter of fact the entire bill was forgiven because they investigated and found out that I was right and had been promised no installation fee and no equipment charge. It's just a shame I had to file an FCC complaint to get someone off their butt to resolve this. It shouldn't have taken that.

Hello @J.C.Giles, glad your concerns were resolved. If you need any other help, please don't hesitate to reach out we will be more than happy to assist you. Thanks, Lisa

6 months, 35 lies and zero results. I pay my bill every month and don't get the service I pay for. Nor do I get any help.from so.called customer service. Same thing every time. Lies, lies, lies, no service but your quick to take my money. Your csms are trained to steal and lie. That's cAlled theft by deception and I aim to file a class action suit against you. Nothing but thieves and liers!!!!

Hello @jstuhl,

Thank you for your recent posting. We appreciate your participation within the Business Community. We're truly sorry for any bad experience. We will be more than happy to help you with your business services. In order for me to research your issue, I will need to verify some information. Please send me a private message: https://forums.att.com/t5/notes/composepage/note-to-user-id/3757732

And include the following details:
Your full Name:

Business Name on Account:

Business address:

Number on your account:
Preferred Contact #:
Email address:
What type of service (Uverse, DSL, Landline, Wireless):

Description of Issue:

Thank you,

Laura G.
Social Media Manager

Same {edited for word filter evasion} here, they had the audacity to tell me they didn't have records in their notes. Yet I could supply notes with exact with dates and individuals spoken to on those dates. They said my notes did nott matter ...they didn't have them in their system. 

In addition I sent the hardware and cards back 6 months prior.  They said ...they didn't have record that they were not received...shocker right. It took 3 phone calls to cancel service and the first honest representative said it was ATTs error and they would correct the situation and go back to the initial cancellation date and I could expect a check in the mail.  The credit was supposed to be around $600. My number had been ported away from Att 6 months prior.

When a credit was not issued I called again to get an update on the dispute and this rep said "they had no such notes" and the rep who promised the credit would be written up" (how terrible att that your managers would treat the honest employees this way) I was told their notes only showed a 1 month credit. The credit was supposed to be over $600. this was brought up the "escalation manager", the rep who promised the credit would be written up" (how terrible att that your managers would treat the honest employees this way). This same manager  had the nerve to tell me that i should watch my account closer to see what is being charged even after I canceled auto pay..  This time she said ...they "would meet me in the middle" $300 less and they tried to go back to the date of my 3rd call,  not my initial call date.  I have emails from their company that service was removed yet they took 0 responsibility. I will never use ATT again and have some canceled my cell service with this company.  If you ever have to call the service department I recommended that you get an email about the conversation with dates, names and any promises if you expect not to get scammed.  They do not take accountability. 

Me too. I am still trying to get my overcharged bill corrected. The Customer "Service??" department had promised that there were few credits applied which should show up on my next bill. But there's no credit to be seen in the next bill, instead they charged me an additional late payment charge for not paying the wrongly billed amount. Wow. I am thinking of legal action.