2 Messages
Looking to confirm an order placed on ATT.com actually went through.
Hello! Last week, I placed an order for a new phone on the business account I administer. I have received a "Your opinion is important to us" email asking for a review of the phone, but I didn't receive an order confirmation email or any tracking information. Is there a way to see purchase history online?
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Accepted Solution
tbowers
2 Messages
8 months ago
This is the link I needed for the question asked Track your Order | AT&T (att.com). Even with an order created from a business account, that is the link to use.
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ATTBusinessForums
Administrator
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26.2K Messages
8 months ago
Hi @tbowers,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).
Viktor
AT&T Business Social Media
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ATTBusinessForums
Administrator
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26.2K Messages
8 months ago
Thomas, I reached out to the authorized person and left a message and emailed. I have not heard back from the agent has of yet. Thomas, I provided the same link in the thread prior. So you no longer need any further assistance?
Lisa
AT&T Business Social Media
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ATTBusinessForums
Administrator
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26.2K Messages
8 months ago
Thomas, I spoke with the authorized user and we will be working on the account access tomorrow morning and I will follow up with you tomorrow.
Lisa
AT&T Business Social Media
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ATTBusinessForums
Administrator
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26.2K Messages
8 months ago
Thomas, we have not heard back from the account manager. I did leave her messages and also provided the support number she will have to call in because we did not verify the account to move forward.
Lisa
AT&T Business Social Media
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