Need to escalate a billing issue
I have a client (a bank) that is using the switched Ethernet on demand product. They are continually being billed incorrectly month to month going on around 6 months now. The cycle has been...bill the client for the the full 1GBPS speed even though they are using a fraction of that speed, open a dispute with the AT&T Global Resolution Team and wait for weeks for a response (which may include credits or partial credits for the service. Meanwhile the incorrect billing continues only to have to repeat this vicious cycle every month. Your help is greatly appreciated.