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B

New Member

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4 Messages

Tuesday, May 5th, 2020 11:23 PM

Normal business hours?

Trying to finish Access program. Letter states calling Mon-Fri between 8-10 or Sat 8-5. Been calling for over a wk at random times message is all the same

Administrator

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26.2K Messages

4 years ago

Hello @Bwitcher628,

 

Thank you for your message.  Are you referencing the ATT Thanks Access Program?

 

Chris

Social Media Manager

New Member

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4 Messages

Yes sir. I was approved and I forgot I had frozen my credit score. So then I had to call all 3 agencies to have it removed, which I did and would like to finish order. I have a school aged child who really needs to be able to do homework

Administrator

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26.2K Messages

Is your account business or personal?

New Member

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4 Messages

The assist program is for low-income individuals, so personal. Surely even though this is the business forum you can still tell me the correct contact info since it's with the same company. Am I correct?

New Member

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4 Messages

No answer. Thanks. When you thought I was a business you were bending over backwards but now that I said low-income individual no response of any kind in 3 hrs. UNBELIEVABLE!!

Administrator

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26.2K Messages

Greetings @Bwhitcher628,

 

We understand you need some help with trying to finish the Access program but, you'd need to reach back out to them at 855.220.5211. 

 

Jacob, AT&T Community Specialist

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