Contributor
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2 Messages
Office of the President
How can I get ahold of the Office of The President in order to have a case reviewed in which AT&T has overcharged our company and is not issuing full credit, even though the issue was by no fault of ours, as we cancelled the services we were billed for.
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ATTBusinessForums
Administrator
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26.2K Messages
5 years ago
Hello @BigRed76060,
I'm very sorry to hear about the billing troubles on your account. We definitely need to take a closer look into this for you. Please send me a private message by clicking here and be sure to include the following details so I can help get things back on track:
Contact Name:
Contact #:
email:
Account details and a description of the trouble:
Alexis
AT&T Social Media Manager
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BigRed76060
Contributor
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2 Messages
5 years ago
I have replied to the above.
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TrudyMiller
Contributor
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1 Message
5 years ago
I need help my name is Trudy. I am having billing issues! I an being charged for services for when I had turned in the equipment. I have called AT&T at least 10 time and have been hung up on sent to the wrong dept. I am so frustrated. I canceled my cell phone business account and moved to T-mobile. I have spoken with the escalations dept. I have been told one thing multiple times of which it never happened! I will not pay that finial bill amount.I have no problem paying what I owe. Please help me if I get no resolution I will retain an attorney.
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ATTBusinessForums
Administrator
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26.2K Messages
5 years ago
Hi Trudy,
Thank you for reaching out to us here within the Business Community. I am truly sorry for your experience. I would,love to get you the help needed. I will need to gather a few other details. You can send me a private message here
Please include the following details:
Full Name:
Address:
Preferred Contact #:
Phone number associated with the account:
What type of service (Uverse, DSL, Landline, Wireless):
Business/Residential:
Thank you,
Kathy V.
Social Media Manager
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