Re: cannot cancel dial up internet service

Well, it's been another month and look what showed up on my CC bill:

Another dial-up charge and at the new, inflated price.  I'm pretty much fed up with the smiling lip service we're receiving. Who's going to make this one go away?  Alexis?

Hello Da-grump,

I apologize for the poor experience you've had with getting your concerns and issues addressed. I've reached out to the escalation team and have alerted them that this is still ongoing and we need clear this up right away. Talk with you soon,

Alexis

Alexis,

Is this the same escalation team that you reached out to the last time that essentially did nothing?  If so, you're just wasting our time.  You and I both know nothing is going to happen.  You need to reach higher if you want to effect a change. 

Please contact the appropriate person to have the new dial-up charge removed.

.

.

I was successful at cancelling my service and received a retroactive refund.  Here's what I did

Hi marthafan,

I'm sorry that you had such a rough time but I'm glad that your issues were resolved.  If there's anything else we can do to help, please let us know.

Alexis

Did they get rid of the other thread?

I'm still not convinced I am finally resolved since there was activity against my debit account again this month. Some partial refund of something. They've charged and refunded a few times post "resolution", I probably (by the prior practices) have NOT come out ahead at all even in that area.  I would love to have somebody provide me my base pay that I will never get back trying to resolve this over the YEARS......

I can't believe what a nusiance/rip-off this has been. I really wonder if someone would have the time to pursue legal action on this. Obviously I was NOT the only one doinked by the predatory practices....as they arise..

Hi muchsnow,

I will be glad to help with getting you the information you are requesting. I have sent off an email to gather some information from you. Please complete this and send it back to us and we will help.

Thank you.

Well Alexis, it;s been a week since I posted about the new dial-up charge on my credit card, and AT&T has yet to issue a credit for the charge.  Is the credit going to happen soon?

Hello Da-grump,

Yes- the adjustment was issued, I'll have the escalation team give you another call to follow up.

Alexis

Yet another month has passed and AT&T is still billing me for the dial-up service, or rather, is trying to bill me for the service.  I decided a preemptive strike was necessary, so I cancelled my current credit card and had them issue a new number.  And guess who's not getting the new number . . .

I found this in my email this morning:

Dear AT&T Internet Services Customer:

The following charge billed to the credit card you provided as a means of payment for your AT&T Internet Services account was returned to us unpaid:

      Date of attempt : May 10, 2015
      Amount          :    $  27.77
      Reason refused  : "Decline"

To avoid interruption of your internet service, valid credit card information must be received by May 25, 2015.  If you have already taken care of the payment, please disregard this notice.

To update your credit card information, please visit the billing information section at www.att.com, or you may contact Customer Service at 1-800-288-2020.

Thank you for choosing AT&T Internet Services.  We appreciate your loyalty and continued business.

Sincerely,

AT&T Internet Services

Alexis,

Perhaps you or one of the other forum moderators could call the Customer Service 1-800 number and ask them why they're still billing me for service you said was cancellecd.  And then have them cancel it again.

Now I guess I'll have to watch my credit reports to see when AT&T submits this account to collections.

Hi Da-grump,

Alexis is out of the office today. I will be happy to look into this for you. Can you please send me a Private Message to http://bizcommunity.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/110533 with the following information?

• Full Name:
• AT&T Account Number:
• Name on Account:
• Preferred Contact # or Email:
• What type of service (Uverse, DSL, Landline, Wireless):
• Description of Issues:         

Thank you

Laura

Laura,

Thanks for the quick reply, but no, I will not send another moderator a private message.  I've been down that road before starting in February with Alexis. Nothing happened.  I am being billed for an account I no longer want or need, and no one seems to be able to find an account number for me to cancel it.  Yet the bills keep coming. 

I have spent literally hours on the phone being shuffled from one department to another to resolve this, to no avail. And the bills keep coming.

That's why I finally decided to cancel my cc and spend the time necessay to update all my other accounts.  Because the bills kept coming.

Did I mention they're still trying to bill me for this service?

Here's the first thread on this topic - it seems like you may not have read it:

http://bizcommunity.att.com/t5/General-Support-Billing-Support/cannot-cancel-dial-up-internet-service/td-p/4567

This just keeps getting better and better.  When I tried to logon to my email today I received a blank screen with a message box in the middle that stated my account has been suspended for non payment of service.  It also gave me a number to call if I want reinstate the account.  Really?

I tried to logon again and now all I get is this message at the top of the screen:

FBTSPS012E The single-sign on protocol service has not started.

WIll someone please intervene with this nightmare?  I have almost 20 year's worth of stuff in that account that I don't want to lose.

.

Hi Da-grump,

I apologize that you are having issues with your service. Please private message me so we can chat. I will be happy to look into this for you. Send private message here:  http://bizcommunity.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/110533

Thank you,

Laura