Special Service

Hello Team!

I have an account open at a site that my company no longer works at.

I have sent in notices to the WiPro service to have it disconnected and the response back has been that it is a 'Special Service'.

They closed the ticket.

I asked what the Special Service was and receive no response.

I need to know what this is so I can submit the request to disconnect to the correct department.

What would you do in this case?

Thanks!