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Alfred_Brock's profile

New Member

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48 Messages

Wednesday, July 26th, 2023 12:58 PM

Terminate a SONET Account

Hello

I have a SONET Circuit I need disconnected.
I have attempted this through the Disconnect desk but the system will not accept it.
I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager.

I have sent several disconnect notices to our Account Manager, however, there has been no response for this one particular circuit.

Any assistance would be appreciated.
I do not wish to have another set of instructions to carry out myself, but will do that if necessary.  We need to have this circuit terminated as it is no longer needed.

Thank you!

Accepted Solution

New Member

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48 Messages

7 months ago

Thanks for your help, Charlene.  I've been directed to set up a meeting with our account managers.  I have done that and I'm waiting for a response from them.

Administrator

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26.2K Messages

7 months ago

Hi @Alfred_Brock,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Charlene
AT&T Business Social Media

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