Our Business Community Forums will be closing on June 27, 2024. Please visit business.att.com/support for all your support needs.
ATTBusinessForums's profile
Administrator

Administrator

 • 

26.2K Messages

Thursday, April 22nd, 2021 7:48 PM

Transfer of Billing Responsibility

Transfer of Billing Responsibility

Learn how to initiate a transfer of billing responsibility for a wireless number from one AT&T account owner to another OR learn how to accept a transfer.  You can start the transfer online, and the future account owner can accept billing responsibility online.

 

Are you INITIATING a Transfer of Billing Responsibility?

 

If your business online account is managed in myAT&T go here for detailed steps.

 

  1. Go to www.att.com/tobr.

  2. Select Transfer of Billing Responsibility.

  3. Enter your ID and password.

  4. Follow the prompts.

 

If your business online account is managed in Premier go here for detailed steps (video here).

  1. On the Premier homepage, from the I want to list on the taskbar, select Transfer billing responsibility.

  2. Enter the wireless number you want to transfer, and then click Go. The Transfer Billing Responsibility page appears.

  3. Make sure the wireless number is correct, and then click Continue.

  4. Enter an email address for the user and select the date on which you want service canceled if the user does not accept billing responsibility. We recommend that you allow the user at least 5 days to accept responsibility for the wireless number. Click Continue.

  5. Verify that the information is correct, check the Acknowledgement Transfer of Billing Responsibility box, and then click Submit. The Confirm page appears and your request is submitted to AT&T.

 

Are you ACCEPTING a Transfer of Billing Responsibility?

 

Go here for detailed steps.

  1. Go to www.att.com/tobr.

  2. Select Request a transfer from another person.

  3. Enter the requested info.

  4. Select Submit.

Make sure to follow us on @ATTBusinessCare for tips and tweet us for questions and help!

New Member

 • 

54 Messages

1 year ago

Hello,

I have some commercial accounts I need to transfer the billing responsibility for.

When I attempt to login to the site indicated it doesn't recognize me.

Can you help me?

Thanks!

Administrator

 • 

26.2K Messages

1 year ago

Hi @Alfred_Brock,

We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Emanual
AT&T Business Social Media

2 Messages

6 months ago

sssss

New Member

 • 

54 Messages

4 months ago

Thank you for the site provided.

When I attempted to perform the work this morning I received this response : 

"

TRANSFER WIRELESS BILLING RESPONSIBILITY

*beep boop crash*
Uh-oh. Something bad happened somewhere and all the robots are spinning in weird directions suddenly and making loud noises and scaring everyone in the data centers.

Let’s… try this again later.

Many apologies.

(halp.)"

8 Messages

4 months ago

not an answer but want complain about Loyalty team supervisor!

terrible experience, just drop a phone and never called back. still a problem with billing and need call every months about it!

Do not go with ATT, do not trust customer support and any promotions what the offer;) !!!

Not finding what you're looking for?