Trying to cancel internet dial up

rchs,

We will be glad to help you with your service issues. We have sent off some requested information to your email address please complete this information and send it back to us and we will get you further help.

Thank you

I've had my att.net email address for over over 14 years now. Originally I actually had and used the "dial up" service, but with the evolution of the internet and my moving to a state not supported by AT&T, I switched to other internet access methods but kept using my att.net email address. AT&T started charging me $4.95, then $5.95, then $7.95, then $10.95, and now $12.95 per month just to keep my email addresses.  This same service is free from most other providers.  I suspect I'm getting billed because AT&T thinks I'm getting "dial up" service, which I do not.  Yesterday I spent over 6 hours being bounced from call center to call center trying to "cancel" my dial plan (per email received 2/26) to no avail. How can I cancel any "dial-up" feature or association from my account and just use my att.net email address as a free service, especially since I'm also getting advertising, which I do not want and cannot disable?

Hello,

I can certainly help with your issue. Please provided me the information requested in the email I forwarded to you.

Thank you.

Hello gcb133,

I can help you with your account. Please respond to the email I forwarded to you requesting additional information for assistance.

Thank you

I received a call from Jeff Harmon from the Appeals & Escalation Team.    When I inquired about a refund retroactive to when AT&T changed their policy (i.e. keeping your AT&T email address and not paying for the dial-up service) sometime in November, 2012, Mr. Harmon offered a 3-month refund.  He also cited an internal memorandum which indicates AT&T' policy changed in 2011.  I made several calls to AT&T over the past 5 years and repeatedly told I had to keep paying for the dial-up service.  I NEVER received any notice from AT&T advising their policy changed.  Therefore I am seeking a refund retroactive to 2011 and Mr. Harmon's offer of a 3-month refund is unacceptable.

I am filing a complaint with AT&T's legal department.  You can find the form at this link (http://www.att.com/esupport/article.jsp?sid=KB72595&cv=820) or read the TERMS OF USE information.

marthafan,

See you are having some billing concerns. Sorry to hear this I  can look into this further for you. I have sent off some requested information to your email address. Please complete this information and send it back to us so we can get you further help.

Thank you 

Can some one tell me the process to cancel AT&T Dial-Up service? I like many others have gone through the many price changes just to keep email service. At this point $17.95 a month is too much for a service generally free elsewhere. I just want to stop it. Thanks

I tried to use the above link but it did not work.

lomay,

If you are in need of any help. I can be of assistance.Please send me a private message by clicking here http://bizcommunity.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/103392 and include the following information so I can assist you.

Full Name:

AT&T Account Number:

Name on Account:

Preferred Contact # or Email:

What type of service (Uverse, DSL, Landline, Wireless):

Description of Issues:

So, I've got the same issue.  Old dialup service that hasn't been used in YEARS.  What is the process to get this canceled?  Obviously none of the 800 customer service numbers know how to accomplish this simple task....or you sit on hold for hours.

Come on....can't be that hard to provide good customer service and keep us happy.

Please state what needs to be done to get this accomplished.

Note moderators..I've seen many ask for:

Full Name:

AT&T Account Number:

Name on Account:

Preferred Contact # or Email:

What type of service (Uverse, DSL, Landline, Wireless):

Description of Issues:

HOWEVER....as many users have stated, no account number is tied to my dial up service...I just get directly billed to my credit card.

Thanks

Hi rkleb,

I will be happy to help you. Can you please send me a Private Message to http://bizcommunity.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/110533 with the following information?

• Full Name:
• Number on the account: If you have it.
  
• Name on Account:
• Preferred Contact #:
• Email:    

Thank you

Laura

I, too, like all the rest have been paying years for a dial-up service I have not used in over a decade. I was told that with dial-up cancellation, I would lose all email and subaccounts. I have recently tried to deal with his issue over the phone but not one rep can find my account, yet I am billed month after month. Online, listed with myATT is my dial-up internet service. I can see my primary and subaccounts emails, but no account information, account number or billing statements are available. From the numerous posts above, others have had similar problems and been able to resolve these issues. It shouldn't be such a hassle. Hopefully, a supervisor will see this post and come to my rescue.

Hello @jsw6868

Thank you for your recent posting. I apologize for the inconvenience this has caused you. I will be more than happy to assist you with resolving this issue. In order for me to research your issue, I will need to verify some information. Please send me a private message by clicking here: https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/3512576 

And include the following details:                                                                

Full Name and Name on Business Account:

Account Number:

Wireless # (if applicable):

Preferred Contact #:

Preferred time to be contacted (including time zone)

Email address:

Thank you,

Angela