Contributor
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2 Messages
Where can I send my Complain Letter?
Hi there! I have question where can I send my compliment letter?
My business was poorly treated and I get so many lies from att representatives. Never received a contract!, was put on the hold 7(for minimum 30-45 minutes each)! times and after redirect to main menu. Several time tried to cancel my service, still paying for some services what I don't even have, few times was informed that "that's it this is your final bill, you'll not receive any other bills" however I still do. Never was informed that I actually on some of my services I have a contract, but wait not even one year contract but TWO!!!
Several times called to ATT and never get helped, sometimes att representatives just hang up on me!
I need to resolve this problem with att and protect my business from this unprofessional, abusive, poor company!
My business was poorly treated and I get so many lies from att representatives. Never received a contract!, was put on the hold 7(for minimum 30-45 minutes each)! times and after redirect to main menu. Several time tried to cancel my service, still paying for some services what I don't even have, few times was informed that "that's it this is your final bill, you'll not receive any other bills" however I still do. Never was informed that I actually on some of my services I have a contract, but wait not even one year contract but TWO!!!
Several times called to ATT and never get helped, sometimes att representatives just hang up on me!
I need to resolve this problem with att and protect my business from this unprofessional, abusive, poor company!
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ATTBusinessForums
Administrator
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26.2K Messages
7 years ago
Hello @fadsweston,
That is not the way we want you to be treated. I would be happy to help get your issues resolved. In order for me to research your issue, I will need to verify some information. Please send me a private message by clicking here: https://forums.att.com/t5/notes/composepage/note-to-user-id/3757732
And include the following details:
· Full Name:
· Business Name on Account:
· Phone number associated with the account:
· Preferred Contact #:
· Email address:
· What type of service (Uverse, DSL, Landline, Wireless):
Thank you,
Nancy A.
AT&T Social Media Manager
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mari817
Tutor
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3 Messages
7 years ago
We've had the same problem with our business and are ready to switch providers! For years, when it's time to renew our contract, we spent HOURS on hold and on the line with representatives. NO contract numbers are provided. Then we get our new bill and it's WITHOUT all the changes we agreed on and TRIPLE the cost. Then AT&T makes credits to the bill so for months you never get a bill that hasn't been adjust so you never know what the original promises were. I believe this is the sales tactic. I went through all the last year while my father was in hospice in the last stages of life. This is just unacceptable all the way around. I've emailed the supervisor who emailed us a one line "agreement" of our terms, Mr. Jacques Jean Philippe 3 days ago and have yet to hear from anyone.
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ATTBusinessForums
Administrator
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26.2K Messages
7 years ago
Hello @mari817,
That sounds frustrating and I'd like to help.
Please send me a private message by clicking here: https://forums.att.com/t5/notes/composepage/note-to-user-id/3757732
And include the following details:
· Full Name:
· Business Name on Account:
· Phone number associated with the account:
· Preferred Contact #:
· Email address:
Thank you,
Nancy A.
AT&T Social Media Manager
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fadsweston
Contributor
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2 Messages
7 years ago
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ATTBusinessForums
Administrator
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26.2K Messages
7 years ago
Hello Alexander,
I am just reaching out to see if you were able to get ahold of your case manager or if you need further assistance?
I will be standing by.
Nancy
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jkvohs
Contributor
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1 Message
6 years ago
I have written a letter explaining the problems we had transferring our service to our new address. Who should I attach this letter so my request for future improvements will be acted on for future problems like we experienced
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ATTBusinessForums
Administrator
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26.2K Messages
6 years ago
Hello @jkvohs,
Thank you for your recent posting. We appreciate your participation within the Business Community. I'm sorry to read about the issues with your service. I'll be more than happy to take a look at this for you so we can get things back on track. Please send me a private message by clicking here (https://soc.att.com/2rJBV5n) and be sure to include the following details so I can help:
Business Name:
Account Details:
Contact Name:
Contact Number:
Email Address:
Address:
Description of the Issue:
Thank you,
Lisa
Social Media Manager
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americanbeauty
Contributor
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1 Message
5 years ago
I AM HAVING SEVERE ISSUES WITH ATT. FIRST OF ALL I WAS PROMISED REWARD CARDS I NEVER RECIEVED NOT EVEN ARE THEY NOTESD. I HAVE A BUSINESS TO RUN I GOT MY SVC INSTALLED ON 06/06/2019 AND I WAS OUT OF SERVICE A WEEK LATER FOR 4 DAYS AND IMAGINE HOW MUCH MONEY I LOST. IM SO TIRED OF GETTING TRANSFERRED AROUNF TO DIFFERENT DEPTS STAYING ON HOLD FOR LITERALLY OURS. NOT MY CUP OF TEA SORRY I WILL BE PURSUING THIS. THEY WOULD NOT EVEN ACCOMODATE ME WITH A HOTSPOT TEMPORARLY IM SO AGGRAVATED ITS NOT FUNNY.
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ATTBusinessForums
Administrator
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26.2K Messages
5 years ago
Hello @americanbeauty,
Thank you for your recent posting. We appreciate your participation within the Business Community. I'm sorry to read about the issues with your service. I will be more then happy to look into this for you. Please send me a private message by clicking here (https://soc.att.com/2Ll6IjF) and be sure to include the following details so I can help:
Business Name:
Account Details:
Contact Name:
Contact Number:
Email Address:
Thank you,
Lisa
Social Media Manager
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