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ninelf's profile

Contributor

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1 Message

Wed, Apr 13, 2016 10:40 PM

Where is attglobal.net?

My email address is:    [edited for privacy – please do not post personal information]

 

If you do not believe me, send me a test email.  I have used this domain since 2001 or so.  I pay $4.95 per month for this service.  It worked fine a month ago untill my HP computer crashed updating from Windows seven to Windows 10.  It was non recoverable.  I bought a new HP Envy which I configured on the HP website.  It is no piece of junk from Best Buy or the Herrington catalog.  I use Thunderbird (free by Mozilla) as an email client.  I need to configure Thunderbird for both the incoming (attglobal.net) and outgoing (ISP from local cable TV) servers.  MY old incoming server settings that worked 30 days ago do not work today.  Can you please give me a good telephone support number for attglobal.net?  Settings for att.com do not work.  

 

jk

Community Support

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3.1K Messages

6 y ago

ninelf,

Thank you for reaching out on our Business Community. I will be happy to get you some help. Please private message me by clicking here the following information, so I can further assist you. 

 

Thanks,

 

Your Name:
Contact E-Mail:
Contact Number:
Account information:


Leonard
AT&T Social Media Manager

Contributor

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1 Message

3 y ago

I have had my attglobal.net email account since ibm.net became attglobal.net.   It is really difficult now to find information on attglobal.net.  This makes no sense.  Technical configuration settings should not be difficult information to find.  Attempting to find the Attglobal.net support phone number seems buried in ATT.  Please do something.  I have had my attglobal.net email account for many years, and I would like to keep it, but it seems difficult to now find basic configuration information.  Where can we find information on attglobal.net email smtp/pop/imap settings ??  Where is the attglobal.net support phone number ??   In the past, we could check our attglobal.net email online when the attglobal.net website still worked.  Has that capability gone away or has the website moved ??  Your help would be appreciated.   Thanks, Jim ***

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

Contributor

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3 Messages

3 y ago

I have the same issue.  I've also had this email address since it migrated from ibm.net in 1992.  I need to change my password and was directed to the myATT site to do so and received a popup that my account could not be found.  I tried the chat option and was told that "that's just a security protocol" and that I needed to call the help desk.  The man at the help desk tried to tell me that I must have an att.net email address and argued with me about the existence of attglobal.net addresses (ATT never had them according to this kid!)  When I asked to speak to a supervisor, he wouldn't let me.  

 

The bottom line is I need to change my password and there must be some sort of user friendly way to to do it.  The email address on the attglobal.net webpage is no longer in service (it should probably be taken down.)  If ATT is going to handle these users, the staff really should be made aware of our existence.  Please help.  

Administrator

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18.7K Messages

3 y ago

 

Hi @mbhawaii

Thank you for your recent posting. We appreciate your participation within the Business Community. I'm sorry to read about the issues with your email. I'll be more than happy to take a look at this for you so we can get things back on track. Please send me a private message by clicking here and be sure to include the following details so I can help:

Contact Name:
Contact #:
Alternate email Address (if available)
Affected email Address:

Alexis
AT&T Social Media Manager

Contributor

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3 Messages

3 y ago

Hello Alexis, I tried to contact you, but when I hit the link, I got this error:  5076B58E

 

 

 

Administrator

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18.7K Messages

3 y ago

Hi there,

My apologies- please try the link again.

Alexis
AT&T Social Media Manager

Contributor

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3 Messages

3 y ago

I am still unable to change my password.

Administrator

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18.7K Messages

3 y ago

Hello @mbhawaii

 

Thank you for reaching out on our Business Community.  I will be happy to get you some help and have someone look into this.  Please private message me by clicking here the following information, so I can further assist you.

 

Contact Name:

Contact Number:

Alternate Contact Email:

Email Address in Question:

Account Details:

 

Thank you.

Chris

Social Media Manager

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