Why is my yahoo mail being redirected to att.com?

I am having the same issue. My email address is so old that it is an @bellsouth.net address. I’m not super tech savvy anymore with all the changes over the years. I used to be quite awesome but now feel like a stupid person trying to decipher through all their shortcomings. 

Essentially this all started when I got my new iPad today. I was trying to sign into my mail and it asked what account. I picked yahoo and it asks for my email and password. I did it numerous times knowing it was correct, but nope...said it was wrong. So I reset it, and yes was directed to AT&T. I changed it and therefore had to change it with my AT&T mobile phone account. Works there. My mail on my cell phone still works. But trying to log into the mail app on my ipad or even the YahooMail website said it was invalid. What a mess!! 

I’d like advice from any of you willing to give. 

1) should I just get a new email account from someone like gmail or another suggestion? My current email is through AT&T but apparently has been taken over by yahoo. Still not sure how that works. A simple explanation would be most helpful. Lol. 

2) I’m worried about getting rid of my email address because it’s connected to pretty much every aspect of my life. What a pain to have to change all of that. 

Thanks in advance. 

Hi FloridaThompson,

You may want to call AT&T's customer service number and explain what's happening.

In my case, it took repeated calls and attempted fixes by AT&T until it was finally resolved. My fix involved a glitch with Yahoo. I am not a fan of Yahoo, especially over the last few years, so I can not explain or justify AT&T's relationship with them. 

I feel the same as you in regards to it being easier right now to fix the problem than to go through the pains of a change. Although your bellsouth.net address is an older one, it should be just as viable in the years ahead (if not, AT&T would have dumped it long before now). Give them a shot at a fix if a change is not really what you want to do right now. But you may need to make several calls and stay committed.   

Hey ugabooga,

Sorry to hear that, but there could be the slimmest chance that my fix could be yours too. AT&T told me after getting my email back that many people were affected for a while now from the Yahoo issues. I was part of a larger group that just got resolved. Maybe you were part of that group too? Try this: change your password one more time by trying to sign in to the att.net website (not the email just yet). Now sign in to the att.net website with your new password. Then, when you are logged on, click that email icon on the top right corner of that website. And hopefully, your email will be there without any other sign in's. Good luck. And if you get your email back, you should be OK without being a paying customer. They get a decent revenue stream from all that marketing on the email website. The more people that view those ads every day, the more they make. I think that level one agent was mistaken.  

ugabooga,

Forgot to mention two important steps. Before you begin, be sure all the browsing data has been cleared from the browser you will be using. And when you first attempt to sign on using your email address and old password on the att.net website, you should get an AT&T "The User ID and Password combination you entered does not match our records" window on the sign in box. Click the "I forgot my password" to force another password reset. Once the password is reset, then go back the att.net website and sign in with your new password. Once all of this is done, then try to get to your email by clicking the email icon on the top right corner. Don't try to get to your email before these steps or in any other fashion that worked in the past. Good Luck!

ugabooga,

Sorry, but that's all I got to help...except you may find it interesting that even after my fix, if I do anything different than what I mentioned above, it still generates the AT&T/Yahoo (two names together) sign in, or the Yahoo (name appearing solo) sign in. Then I am sunk - right back to the FORGOT USERNAME / PASSWORD page - which leads to nowhere. By following the above, I stay with the different AT&T only sign in box. Initially I got the "The User ID and Password combination you entered does not match our records" insert inside that AT&T sign in box. But by following the above again, it lead to a successful sign in to the att.net website, and then a successful click on the email icon. In my case, there is something really wrong as soon as the Yahoo name appears anywhere during the sign in. With an AT&T only sign in window box, I am good to go. I was hoping that could be your fix too.

And I'm sorry you had such a bad experience with AT&T's customer service. I've been with AT&T to one degree or another in two states for over 25 years, so maybe that worked in my favor. And although it hasn't been a perfect ride (no company really is), I have been fortunate enough to never experience what you have. In all fairness, I must say they worked with me in the bad times, with a little of my own persistence. So my only advice in this regard, if there are emails you have to get to before everything is gone for good (I don't know how long AT&T will retain your data), is to possibly call one more time, get past those phone prompts, and insist on speaking to a supervisor. Best of luck to you!   

Were were you able to fix your password? A few months ago my phone and computer all of the sudden forgot my password to yahoo. I entered anything possible and none of it works. When I try to reset it, it takes me to AT&T. My husbands info is used for AT&T not mine. It wants me to change the AT&T password to change my yahoo password but they should not be linked. How can i just reset my yahoo password??

Hello @reneaus7,

Thank you for your recent posting.  We appreciate your participation within the Business Community.  I would be happy to help.  In order for me to research your issue, I will need to verify some information.  Please send me a private message by clicking here: https://soc.att.com/2Ti7ej4

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Thank you,

Nancy

AT&T Social Media Manager

2019 I was having the same issue. AT&T is migrating all emails to their servers. If you have a sbcglobal or bellsouth etc that are owned by AT&T, you will be migrated too. They announced this in 2017. I work in software so what they do is move a large number at a time, but not everyone at once to avoid chaos in the call center. 

There is a workaround for this BEFORE they move you over, you can change your email to a yahoo email address in your account settings. BUT if you are like me and get locked out you'll have to call support. 

I tried many of the other fixes here, clearing cookies, logging in incognito etc but to no avail. I have had this email for 15 years and I eventually got locked out and started to panic. 

Calling yahoo support was 0 help. They were rude, condescending and curt. The one thing that they did give me was the number for AT&T. Call them at 800-288-2020

They walked me through resetting my password and after 24 hours of no email, I was finally able to get it in minutes. 

The person I spoke to was kind and answered all my questions. 

Oddly enough, once you get logged in, everything looks exactly the same. The url even says at yahoo still but you will have to log in from att.net and likely change your password. You may be able to reset without calling but I was unable to do so because I set up this email account 15 years ago when I was in middle school so who knows where my head was when I set up those security questions. 

It's moderately annoying we were not notified of the change before hand... But maybe we were, I have 30,000 emails in my inbox. So I might have missed it. Hopefully this helps someone else! 

Peace

I work in a small computer shop, and I just got off the phone with a 3rd customer with this issue in the last 3 days. The last customer had an att.net email address. The other two had a sbcglobal.net address and would divert to atts website even using my computers. I log in using my yahoo.com address easily enough. In the past I fixed it for a customer by clearing out cookies. But this time it seems it's out of my hands. If my small town has 3 people so far in the last few days with this issue, I wonder what the global scale is.

I have had many customers reporting the same exact thing