Apple DEP Program

How many times do we have to have the exact same issue before something is actually done about the issue....

I have the same issue, again.  I was able to get AT&T to do this once and a change in account information has left us at step one, with everyone claiming to be clueless.

Hello @mstephensontcmz,

Thank you for your recent posting.  We appreciate your participation within the Business Community.  I would be happy to help.  In order for me to research your issue, I will need to verify some information.  Please send me a private message by clicking here: https://forums.att.com/t5/notes/composepage/note-to-user-id/3757732

And include the following details:                                                                                           

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Thank you,

Nancy

AT&T Social Media Manager

I didn't see an answer for this, so hopefully someone can help me out.

I have the DEP program setup and even have the AT&T part setup.  I need the "look back" setup, specifically my prior-purchased devices loaded into DEP.

My rep is telling me it will take 60+ days.  That just sounds unreasonable.....

Somehow I have a feeling that in 2 months I will get an excuse of "oops, I forgot to request it"....  And I don't have 2+ months to wait for my MDM deployment.

Can anyone tell me how long it REALLY TAKES???

Hello there,

I have enrolled into Apple MDM, I've found an At&t form to fill out, but it says I have to send to an AT&T Sales Representative, but I don't have AT&T Sales Representative. I've always bought my devices using At&t Premier website or sometimes I've called At&t at 800-331-0500. 

To whom should I send the Device Enrollment Enablement Program – Participant Request Form if I don't have a Sales Rep? 

It's a small company under 99 employees.

Thank you so much.

Esilva5486

Hello @esilva5486

Thank you for reaching out on our Business Community.  I will be happy to get you some help and have someone look into this.  Please private message me by clicking here the following information, so I can further assist you.

Contact Name:

Contact Number:

Contact Email:

Account Details:

Thank you.

Chris

Social Media Manager

Hi there -- we're already setup with Apple for DEP and simply need to add it to our Foundation Account. Our account rep hasn't been responsive to previous efforts at contact. Can you help me?

Hello @PlasticSpork

Thank you for reaching out on our Business Community.  I will be happy to look into this.  Please private message me by clicking here the following information, so I can further assist you.

Contact Name:

Contact Number:

Contact Email:

Account Details:

Thank you.

Chris

Social Media Manager