Tutor
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2 Messages
Cannot Sign in on Any Device
For MONTHS now I have been trying to sign in to my Small Business AT&T U-verse account. I get some variation of this message and error code:
LGNS0102: we're sorry, but we are experiencing a temporary system error that prevents us from retrieving your account information. Please wait a few moments and try again.
I cannot sign in through firefox, internet explorer, my android phone, the my AT&T app, the my AT&T business app or the AT&T U-verse app. Help Chat always says "busy" and customer service agents don't have a clue why this is happening... They offer to get me someone "from the backroom" to help but keep telling me it will be another 10 minutes until I give up or have to hang up to help a customer.
I am on paperless billing... I literally have not been able to lay eyes on my U-verse bill for months much less pay it. Every few months I scrounge a phone number that will let me pay my bill over the phone before my service gets disconnected. I need access to my bills to do my taxes and this is getting tiresome. PLEASE HELP.
Also, I'm posting this question to the "AT&T BusinessDirect" section because it does not give an option for what I use which is Small Business AT&T Account Manager.
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Accepted Solution
Official Solution
shopgifted
Tutor
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2 Messages
7 years ago
This was Lisa's solution and it worked!
Hello @shopgifted please try the following steps delete temporary internet files, clear browsers history and go to att.com to attempt to access account again. If they still get error message we have a digital assistance center that you can call into 866-790-1150. Thank you, Lisa
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ATTBusinessCare
Community Support
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3.1K Messages
7 years ago
Hello @shopgifted
Thank you for reaching out on our Business Community. I apologize for the poor experience you've had with getting your concerns and issues addressed. I will be happy to help with your signing in to applications to pay your bill.
Please send me a private message by click here https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/3512576
Please include the following information.
Full Name:
Preferred Contact #:
Preferred Time to be contacted (include time zone):
Email Address:
Account #:
Business Name:
Business Address:
Thank you,
Social Media Manager
Lisa
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ATTBusinessCare
Community Support
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3.1K Messages
7 years ago
Hello @shopgifted
Glad your concerns are resolved at this time. I want to thank you for your business. Should you need anything else, please don't hesitate to reach out- I'll be more than happy to assist you! You will be receiving a short survey based on your social media interaction with me, we appreciate your business!
Thank you,
Lisa
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James1980
Teacher
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11 Messages
7 years ago
This is an example of how cumbersome it is to use the smb.att.com website. You have to frequently clear the att.com cache files. The way I get around this is to set up private browsing and then sign in to smb.att.com. I do this on my smart phone too.
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Denper
Contributor
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1 Message
6 years ago
It says I'm locked out and this is for DirecTV now
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ATTBusinessForums
Administrator
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26.2K Messages
6 years ago
Hello @Denper,
Thank you for reaching out on our Business Community. I want to apologize for the poor customer experience you had thus far. I will be happy to get you some help and get this corrected. Please private message me by clicking here the following information, so I can further assist you.
Contact Name:
Contact Number:
Contact Email:
Details of the request.
Thank you.
Chris
Social Media Manager
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