New Member
•
2 Messages
FAN PIN for adding wireless account to business internet account
We have a business internet account associated with an on-line profile. We recently added a cellular data plan for a WiFi hotspot. I would like to be able to make a payment on the cellular plan some day. In order to do so, I believe I need to add that cellular data plan to the on-line profile. When I try to go through the process, I am asked for a phone number and a zip code. I have the fake phone number from an early email so I enter that and our billing zip code. After that is accepted, I am prompted for a FAN PIN. I have a FAN PIN from another old email, but it does not appear to be correct. Is there a way to have the FAN PIN reset so I can get the account associated with the on-line profile?
© 2024 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T intellectual property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
ATTBusinessForums
Administrator
•
26.2K Messages
2 years ago
Hi @LarryZal ,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).
Aayush
AT&T Business Social Media
0
0
LarryZal
New Member
•
2 Messages
1 year ago
In a move that was consistent with AT&T's absurd handling, the Direct Message was closed within a short period of time so I was unable to reply (about 2 days later).
In the interim, I am now receiving warning emails that the account is overdue and subject to disconnect. Of course, there's no way to make a payment...
0
ATTBusinessForums
Administrator
•
26.2K Messages
1 year ago
Hi @LarryZal ,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).
Shad
AT&T Business Social Media
0
0