Contributor
•
1 Message
ATT Business Premier
When I log in to my premiere account to forward my phones the web page goes all white. I have tried different browsers and devices. I currently have an employee sleeping at the office to answer calls. Please help
© 2024 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T intellectual property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
ATTBusinessForums
Administrator
•
26.2K Messages
6 years ago
Hello @Gptaylor,
Thank you for your recent posting. We appreciate your participation within the Business Community. I'm sorry to read about the issues with your Premier account. I'll be more than happy to take a look at this for you so we can get things back on track. Please send me a private message by clicking here (https://soc.att.com/2J1gjv2) and be sure to include the following details so I can help:
Business Name:
Account Details:
Contact Name:
Contact Number:
Email Address:
Thank you,
Lisa
Social Media Manager
0
0
sanbenito
Contributor
•
2 Messages
6 years ago
I've had the same problem. It is really hard to get in touch with someone to fix it.
0
0
ATTBusinessForums
Administrator
•
26.2K Messages
6 years ago
Hello @sanbenito,
Thank you for reaching out on our Business Community. Sorry to hear about your concerns. I will be glad to help with your issue. Please send me a private message by clicking here (https://soc.att.com/2J1gjv2) and be sure to include the following details so I can help:
Business Name:
Account Details:
Contact Name:
Contact Number:
Email Address:
Thank you,
Lisa
Social Media Manager
0
0
Griffin27
Tutor
•
2 Messages
6 years ago
I too am having the same issue. We have been trying all morning to access the special features
so we can take the phones off the answering service without success. We have tried 3 different computers, 2 different smart phones as well as 3 different browsers; internet explorer, google chrome, and firefox all with out success. I spent all morning on the phone being transferred to this person and the next as no one
seems to know what or who to report this issue to. Very disappointed with this. We are a medical practice and need our phones.
0
ATTBusinessForums
Administrator
•
26.2K Messages
6 years ago
Hello @Griffin27,
Thank you for reaching out on our Business Community. I want to apologize for the poor customer experience you had thus far. I will be happy to get you some help and engage someone to look into this. Please private message me by clicking here the following information, so I can further assist you.
Contact Name:
Contact Number:
Contact Email:
Account Details:
Thank you.
Chris
Social Media Manager
0
0
sanbenito
Contributor
•
2 Messages
6 years ago
We have the same problem. We cannot transfer or untransfer. Ive called all morning and have been bounced around from person to person. So annoying.
0
0
ATTBusinessForums
Administrator
•
26.2K Messages
6 years ago
Is this for your Business Landline service. I can have my internal team assist. I was not able to bring up the account with the number you provided.
0
0
Griffin27
Tutor
•
2 Messages
6 years ago
Looks like the site is back up and running thank goodness.
0
0
ATTBusinessForums
Administrator
•
26.2K Messages
6 years ago
Hello @Griffin27, glad the site is working for you at this time. Do you need any other assistance? Thanks, Lisa
0
0