AT&T premier log in not working

Hello @poodinkm,

Thank you for reaching out on our Business Forum. We're sorry to read about the issues you are having with Premier. This is definitely not the type of experience we want for you or any of our customers. In order to further assist, please send us a private message by clicking here and provide the following information.

Contact Name:

Contact Number:

Email Address:

Account Name:

Account Details:

Thank you,

Melissa

Social Media Manager

unfortunately when you try to follow these instructions, it tells you not to leave this info.  What is the problem with logging onto the Premier accounts?

Hello @jillb59,

Thanks for reaching out on our Business Community.  I would be happy to help.  Many of our business customers are being migrated from Premier to MyAT&T for business.  You should have received an e-mail to that effect.  Please go here to login: https://soc.att.com/2moyxxf

If you are still having trouble logging in,

please send me a private message by clicking here: https://soc.att.com/2mp1UiY

And include the following details:                                                                                      

• Full Name:
• Business Name on Account:
• Wireless #:
• Email address:
• Description of Issue:

Thank you,

Nancy

AT&T Social Media Manager

Good luck getting a solution. We've been waiting over a week. Verizon is welcoming us back with open arms. 

Unfortunately when I try to go there, it just says... looks like you use our Premier login... please go there.. then we start all over again.  

sounds about right for ATT. I've been on hold for over an hour now with their National Solutions team while the rep, his supervisor and the internal resolutions team works to fix the issue. (Or at least, that's the story I'm being fed ...). 

AT&T ... when in doubt, leave the customer on hold until they disconnect and become someone else's problem.