Contributor
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1 Message
Cancel business service
Hello,
I need to cancel my business service and am getting very frustrated. Everytime I get on the phone with somebody, they give me the run around and then transfer me to somebody else and the same thing happens. I've been transferred now about 10 times without getting anywhere.
I do not have the login for our account. It was created by a previous employee that is no longer employed by the company so we don't have access to her email.
Please help me with cancelling my business mobile account in Pennsylvania.
Thank you.
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ATTBusinessForums
Administrator
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26.2K Messages
3 years ago
Hi MarkAllen0305, there is a pending disconnect order in place. For further details regarding that order they would need to call our business office at 800-288-2020.
Thank you for contacting us on AT&T Community Forums!
Lafayette, AT&T Community Specialist
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Mkasrp
New Member
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6 Messages
1 year ago
I cancelled my services under CITI Business plan , still I am receiving monthly bill for my IPad .
came to ATT store, call so many times , no help . Highly frustrating .
please help .
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ATTBusinessForums
Administrator
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26.2K Messages
1 year ago
Hi @Mkasrp,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).
Viktor
AT&T Business Social Media
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Mkasrp
New Member
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6 Messages
1 year ago
HI Viktor, I have not heard from you till now on Direct Message. Not sure if you are able to get my message. So posting here again. Can some one else help me from ATT Business for my above said service cancellation and billing issue? Thank you
(edited)
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ATTBusinessForums
Administrator
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26.2K Messages
1 year ago
Hi Sunil- My name is Laura, and I'm with the business team. Your issues were just sent over to me for further assistance. I'm more than happy to help you. I tried calling you with no answer. I left you a detailed message.
Thank you,
Laura S.
AT&T Business Social Media
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Mkasrp
New Member
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6 Messages
1 year ago
Please Direct message me , as I cannot reach you. DM is better as impossible to reach you. Also, It is with the CITI Group company plan, so verifying is getting difficult. Waiting for your direct message. Thank you
(edited)
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Mkasrp
New Member
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6 Messages
1 year ago
Thank you, Laura, for your direct call and for helping me with my service cancellation and billing issue. You made it so easy.
I appreciate it a lot.
Best Regards
(edited)
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ATTBusinessForums
Administrator
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26.2K Messages
1 year ago
Hi Sunil-
I didn't hear back from you and wanted to make sure I've resolved all your concerns. Please let me know?
Thank you,
Laura S.
AT&T Business Social Media
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Mkasrp
New Member
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6 Messages
1 year ago
Hi Laura, Yes, you have resolved all my concerns. I am pleased with the help you have given.
You are the best.
Best Regards
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ATTBusinessForums
Administrator
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26.2K Messages
1 year ago
Glad to hear it! It was my pleasure assisting you. If you should ever need anything, please don’t hesitate to reach out to us. We will be here for you. You may receive a 3-question survey (solely on me) on the service I provided you. If you have a few moments, please fill that out and let my supervisor know how I’m doing I greatly appreciate it.
Laura S.
AT&T Business Social Media
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Mkasrp
New Member
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6 Messages
1 year ago
Thank you for your assistance! I appreciate your help. I will also complete the survey as soon as it arrives and let your supervisor know how well you assisted me. Thanks again!
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ATTBusinessForums
Administrator
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26.2K Messages
1 year ago
Thank you, Sunil! You have a wonderful rest of your week!
Laura S.
AT&T Business Social Media
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