Check your upgrade eligibility through Premier

When I'm viewing the premier website and select upgrade I'm taken to the page listing all the phones with their 1 and 2 year contract pricing. I wanted the new Samsung Galaxy II with the 2yr contract pricing of $199.00 as opposed to the 1yr price of $299.00. When I select add to cart and then go to the page to select my data plan I choose it and right up to the point where I enter my credit card info I never see the discount applied to the price of the phone. It remains $299.00 Also to add insult to injury, ATT adds the $18.00 upgrade fee. I refuse to pay that and never have. What is going on? This should be a simple process. Also, if you are going to launch a new phone on a Sunday morning, does it not make sense to have sales reps available to customers to assist with their purchase?

Hi attguy,

Thank you for participating within the AT&T Business Community.  We will need account specific information to better assist you with your phone order.  I have sent you a Private Message with instructions on how to send us the required information to review you order.

I can't find the link to find my upgrade information on the Premier site. Where is it? Your video is private.

Hello cshawtcmg,

Thank you for your recent posting.  We appreciate your participation within the Business Community.  In order for me to research your issue, I will need to verify some information.  Please send me a private message by clicking here: http://bizcommunity.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/126057

And include the following details:

• Full Name/Name on Account:
• Wireless # (if applicable):
• Preferred Contact #:
• Preferred time to be contacted (including time zone)
• Email address:
• What type of service (Uverse, DSL, Landline, Wireless):
• Description of Issue:

Thank you,

Nancy A.

AT&T Social Media Manager