Email or Mailing Address for Customer Support?

Hello iPhonedoodles,

Please let us know if there is anything we can do to assist in resolving your account/Premier concerns.

EVERYTHING is wrong with premier. I am beyond frustrated. I placed an order through premier for the iPhone 5 for an additional line to my family plan. I received an estimated monthly charge with included an additional line charge, a data plan charge, a  service discount for the added data plan, mobile insurance. 

Because I wasnt able to get the phone until 3-4 weeks, I kept my eye out for it at the Apple store. I was able to locate it yesterday.  I called customer service and asked her if I added another line if it would be the same pricing, estimated monthly bill and all if I added the same exact thing as my order, I was told yes, I then asked her if I purchased the phone at Apple vs. purchasing it through Premier, would i still be able to get the same pricing, and I was told yes again. I also asked her if I could cancel my order and with a lot of HESITATION and GOING BACK AND FORTH, I was able to successfully cancel my order.

In addition to adding the third line at the Apple store, I also upgraded my primary line.

Today, I receive my AT&T customer service summary for both lines with an estimated monthly charge. The primary line (upgraded) had the discount included in the estimate, however, the additional line did not. 

Ive called countless times today to Premier reps, and have gotten transferred back and forth between AT&T and AT&T Premier, explaining this situation a million times only to get "oh I will transfer you to the right department."

I even explained to one rep that I keep getting transfered and nothing has been resolved, she seemed to actually care and said she promised she wouldnt direct me to another dept and to hold on while she consults with her supervisor, but of course after a long wait, I get transferred once again without any notice and any notice to the next rep, having to explain myself once again. The last rep I spoke with again saying it was not her dept said she would escalate my ticket because I was nearly in tears, my phone was blazing hot for being on the phone for hours, just getting directed back and forth.

So I sit here annoyed, with no help at all and a stupid ticket number 122709. Someone from the "resolution team" should be calling me before the end of the day. It is about 7pm. Lets see if I get any help.

Did I mention that this issue is only what I endured today? It is not even the issue I orginially inquired when opening this thread. The list keeps getting longer and longer. I am incredibly fed up.

No, I was not contacted. I took it upon myself to find some assistance and was able to get to someone in the resolulstion team. He was actually sympathetic to my situation and said he would help me in order to get this issue resolved, but he would have to consult with his supervisor. So as of now, I am waiting I guess. I shouldnt expect anything. AT&T is terrible. No one cares. Ive threatened to canceling my three lines, my account all together, and they would just provide me a number to a dept that would be able to close my account. 

On April 20, 2016, I called and accepted an AT&T promotion offer (Code AC48-3201) to accept "High Speed Internet...for $14.95 a month for 12 months when you add U-verse Voice".  This was their offer, and an idea I cobbled together.  After many calls, the first starting with my phone order to 844.226.6838 to accept the above offer, Holly in the "Loyalty Department" insists I pay $30 a month for the service I ordered for $14.95 a month on April 20, 2016.  This is after talking to Nicole on July 9, Fred on August 8 and Sony, Wendy and Holly on Sepptember 2, 2016.  Though I have a case # (J29643904), verbally agreed with their offer for $14.95 a month which is no longer offered, they do not want to honor their word given to me on April 20.  My AT&T Auto Pay Program has disappeared, even though I have an Account No. and a July 11, 2016 letter  thanking me "for enrolling in the AT&T AutoPay program".  I was  told I cancelled my landline, even though I was talking to Holly on my landline using the Uverse router. They have sent me 8 varying Customer Service Plans.  Yet, I followed their procedures in signing up for their offer, which they initiated through a mail offer to me, while they do not want to honor their quote of $14.98 for high speed internet and U-verse Voice and want to charge me $30 a month.  I have dutifully fulfilled all my obligations as a loyal AT&T customer, while they have renegged on their original offer, made my Autopay account disappear, passed me from person to person, made me repeat my dilemna every time even though there is a case history on this issue, given me 8 different accounts of my services, and in general turned a tin ear to my situation.  Simply put, I want AT&T to honor the price of $14.95 for 12 months for high speed internet and U-verse Voice I agreed to on April 20,2016.  Spending $30 a month on a promotion AT&T designed and offered to me for $14.95 for 12 months on April 20 is unfair and not honorable. 

Hello @HONOUR

Thank you for reaching out on our Business Community. Sorry to hear about the account issues. I will be glad to help get this resolved.

Please send me a private message by click here https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/3512576

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Thank you,

Lisa

Since you have not  had Businesss Chat  up for 2 weeks,  I must ask you this question.  How can I download my bill on my Bus Telephone Acct.    I  click "View Bil," but it  take me to a general support page.   I need it for my records.      Also, how can I switch back to paper bill, that way I know I have it. The AT&T website is so hard surf( take monumental memory)-   always getting worse and my internet speed is doubling.