Ip Unblock Request

Hi Chanelle,

I will be happy to help. Please respond with as much of the following information as possible. Once you complete these details and return to me, I can have my Tech Team review and help get these IPs unblocked. Talk to you soon,

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Thank you,

Hello Chanelle-

We didn't hear back from you and wanted to check in. Please respond with the requested information so we can escalate your issue.

Thank you,

Laura G.
AT&T Business Social Media

Thanks so much!

You're very welcome!

Laura S.
AT&T Business Social Media

Hi Thomas-

I've heard back from the technical team, and they're asking me to ask you what kind of AT&T accounts are your customer's/users having issues logging into? What is the error messages if different from the one you provided. This will be a big help in identifying what the issue is.

Thank you,

Laura S.
AT&T Business Social Media

Hello, 

My member having issues logging into there AT&T accounts and Direct Tv account.  They are getting timeout message and gateway 600 error message. 

Thank you,

Thomas Jackson

Thank you for sharing that information. I will pass this along to the technical team.

Thank you,

Laura S.
AT&T Business Social Media

Hi Thomas,

The technical team is needing more information. They're asking what other services are your users/members unable to reach? Also, please provide a screenshot of that gateway 600 error.

Thank you,

Laura S.
AT&T Business Social Media

Hello, 

They are having loggin into their AT&T and Direct TV accounts . The error 600 was told to me from a member that we service. 

Thanks, 

Thomas Jackson

Hi and good morning. We will need more specifics on what AT&T portals customers are not able to log into? We have quite a few.

Thank you,

Laura S.
AT&T Business Social Media

Hello Mrs. Laura ,

Is there a tech support number to call to get you the specifics on the AT&T portals?

Thanks, 

Thomas Jackson 

Yes, each one of your members/users can contact AT&T at 1-800-331-0500. They will need to verify their accounts.

Thank you and have a great day!

Laura S.
AT&T Business Social Media

Ok thank  you. I will inform our member to reach out to you guys. to see if there anything you can do to solve the issue. 

You're very welcome!

Laura S.
AT&T Business Social Media