New Member
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1 Message
Ip Unblock Request
Hello team,
Greetings of the day.
We are sending mails to Att. subscribers who have subscribed to our website.
But our mails are getting block from Att. I request you to please remove our ips and unblock them
I have mentioned the ip series below along with the error I am getting please check and remove the server from block list.
Error- smtp;553 5.3.0 flph835 DNSBL:RBL 521< 198.211.31.50>_is_blocked.For assistance forward this error to
abuse_rbl@abuse-att.net
Ip Servies
Main IP - 198.211.31.50
Sub IP -
198.211.31.59
198.211.31.58
198.211.31.57
198.211.31.51
I request you to please check. allow us to keep our Att. subscribers up-to date.
Looking forward to your positive response.
Best Regrds,
Chanelle
ATTBusinessForums
Administrator
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26.2K Messages
2 years ago
Hi Chanelle,
I will be happy to help. Please respond with as much of the following information as possible. Once you complete these details and return to me, I can have my Tech Team review and help get these IPs unblocked. Talk to you soon,
Full Name:
Contact #:
Company name:
Published Mail Practices:
Terms & Conditions:
Anti-Spam Policy:
End User Service Agreement:
Published Content & Commerce Statement:
Subscribe Link:
Unsubscribe Link:
Thank you,
Laura G.
AT&T Social Media Manager
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ATTBusinessForums
Administrator
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26.2K Messages
2 years ago
Hello Chanelle-
We didn't hear back from you and wanted to check in. Please respond with the requested information so we can escalate your issue.
Thank you,
Laura G.
AT&T Business Social Media
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thomasj01
New Member
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7 Messages
11 months ago
Thanks so much!
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ATTBusinessForums
Administrator
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26.2K Messages
11 months ago
You're very welcome!
Laura S.
AT&T Business Social Media
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ATTBusinessForums
Administrator
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26.2K Messages
11 months ago
Hi Thomas-
I've heard back from the technical team, and they're asking me to ask you what kind of AT&T accounts are your customer's/users having issues logging into? What is the error messages if different from the one you provided. This will be a big help in identifying what the issue is.
Thank you,
Laura S.
AT&T Business Social Media
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thomasj01
New Member
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7 Messages
11 months ago
Hello,
My member having issues logging into there AT&T accounts and Direct Tv account. They are getting timeout message and gateway 600 error message.
Thank you,
Thomas Jackson
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ATTBusinessForums
Administrator
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26.2K Messages
11 months ago
Thank you for sharing that information. I will pass this along to the technical team.
Thank you,
Laura S.
AT&T Business Social Media
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ATTBusinessForums
Administrator
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26.2K Messages
11 months ago
Hi Thomas,
The technical team is needing more information. They're asking what other services are your users/members unable to reach? Also, please provide a screenshot of that gateway 600 error.
Thank you,
Laura S.
AT&T Business Social Media
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thomasj01
New Member
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7 Messages
11 months ago
Hello,
They are having loggin into their AT&T and Direct TV accounts . The error 600 was told to me from a member that we service.
Thanks,
Thomas Jackson
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ATTBusinessForums
Administrator
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26.2K Messages
11 months ago
Hi and good morning. We will need more specifics on what AT&T portals customers are not able to log into? We have quite a few.
Thank you,
Laura S.
AT&T Business Social Media
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thomasj01
New Member
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7 Messages
11 months ago
Hello Mrs. Laura ,
Is there a tech support number to call to get you the specifics on the AT&T portals?
Thanks,
Thomas Jackson
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ATTBusinessForums
Administrator
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26.2K Messages
11 months ago
Yes, each one of your members/users can contact AT&T at 1-800-331-0500. They will need to verify their accounts.
Thank you and have a great day!
Laura S.
AT&T Business Social Media
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thomasj01
New Member
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7 Messages
11 months ago
Ok thank you. I will inform our member to reach out to you guys. to see if there anything you can do to solve the issue.
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ATTBusinessForums
Administrator
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26.2K Messages
11 months ago
You're very welcome!
Laura S.
AT&T Business Social Media
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