Contributor
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1 Message
Online Order Canceled
I just tried to order two of the free iphone 5 refurbs. I got a confirmation email thanking me for my order and what not. Then about 2 minutes later I get another email that I have pasted below. Can anyone tell me what the issue it please? All information I entered is correct.
Thanks,
Paul ***
Dear Paul ***,
Thank you for choosing AT&T.
Unfortunately, we were unable to verify the information you provided. As a result, your order has been canceled.
If you would like to make a purchase, please visit one of our AT&T retail locations and present your identification to our representatives. They will be happy to help you purchase new wireless devices, accessories and service.
Please go to att.com/storelocator to find a store near you.
We apologize for the inconvenience and look forward to serving you.
Thank you,
AT&T
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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ronette1979
Former Employee
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32 Messages
10 years ago
Hi island,
Thanks again for your posting. I have sent you an email to gather more information to look into your request.
Thanks,
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ashliej
Contributor
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1 Message
10 years ago
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lgage1
Employee
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296 Messages
10 years ago
Hi ashliej,
I would be happy to help. I have sent you an email requestion more information. Please respond with the requested information so I can further assist.
Thank you
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Verbal_Courtney
Contributor
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1 Message
10 years ago
Verbal Courtney
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paulduncan21
Contributor
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1 Message
10 years ago
Im having trouble ordering online
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Muriel1
Former Employee
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288 Messages
10 years ago
Hi paulduncan21,
Please respond to the email I sent to you for additional help.
Thank you
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heat3dwade
Contributor
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3 Messages
10 years ago
My accessory orders keep getting canceled
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Alexis
Employee
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513 Messages
10 years ago
Hi heat3dwade,
I'm sorry that your order was cancelled. I've sent you an email so we can get things back on track with your order. Talk with you soon,
Alexis
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djneal
Contributor
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1 Message
10 years ago
i am also getting all of my orders cancelled with the following message
"Unfortunately, we were unable to verify the information you provided. As a result, your order has been canceled."
very frustrating
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lgage1
Employee
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296 Messages
10 years ago
Hi djneal,
We apologize for the online order issues. We would be happy to look into this for you. We have sent you an email requesting more information. Please respond so we can further assist you. I look forward to hearing from you.
Thank you
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qeades
Contributor
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3 Messages
10 years ago
I ordered a Iphone 6 plus through the premier site and it just got cancelled after 8 WEEKS!!! No reason...just cancelled. Worst customer service experience EVER!!
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Alexis
Employee
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513 Messages
10 years ago
Oh no qeades,
I am very sorry to hear that the order was cancelled. Let me take a look at this for you so we can get things back on track. I've sent you an email to gather more details so we can get started. Looking forward to hearing from you,
Alexis
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BarbC
Contributor
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1 Message
9 years ago
Looks like none of these posts have been resolved. I'm having the same problem wanting to upgrade to iphone6. Getting iphone 5 was no problem. I've been with AT$T 10+ yrs, bill is in good standing. Still they can't verify my information, and no reason given. Really?
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Alexis
Employee
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513 Messages
9 years ago
Hi BarbC,
I'm sorry to hear that you are having issues with your upgrade order. I'll be happy to take a further look into this for you. I've sent an email to gather some additional details so I can research this for you. I'll be standing by for your response. Talk with you soon,
Alexis
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katilynnw0822
Tutor
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1 Message
8 years ago
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