Online Order Canceled

Hello @arpitjaincs,

I apologize for the trouble you're having with your order. I'd like to help. Please send me the following information in a private message by clicking here.

Business Name

Your Name

Account/Wireless Number

Callback Number

Email ddress

Order Number

Thanks,

Nancy T.

Hello @Sstein68,

I would like to help you with your order.  I apologize for the trouble.  Please send me a private message by clicking here and include the following details:

• Full Name/Business Name on Account:
• Wireless #:
• Preferred Contact #:
• Order #:
• Email address:

Thank you,

Nancy A.

AT&T Social Media Manager

I had exactly the same thing happen to me.  I've been a customer with A T & T for quite some time, and suddenly they can't confirmation my identification even though I entered both the password and pass code to get into my account in the first place.  I don't know what's going on with A T&T's software but there is something wrong with it.  I've been sent to the store as well, but I think I'm going to run into the same problem that they are not going to offer the same deals on the phones as they do online.  This is not only frustrating but a slap in the face to me.  But A T & T sure doesn't have a problem verifying who I am when I make a payment. 

Hello @Cynthia0258,

I apologize for the trouble you're having with your online order. I'd like to help. Please private message me the following details so i may assist you better.

Account Name

Account Number

Your Name

Callback Number

Email Address

Please respond by clicking here.

Thank You,

Nancy T.

Good afternoon,

I have experienced the same issue as above. Please assist.

Thanks, Tyler

Sent

I ordered placed 4 orders from Cricket(a AT&T MVNO) website and they keep cancelling my orders saying they are unable to verify identity. Everything of my information is correct, so i don't understand and it's very frustrating. I can't go to a store because they don't have the same deal in the store as it is online.

Order # are 

*** *** ***

The different cards used for placing the orders work fine with other merchants.

Probably the resolution you suggested to others on the forum will work for me too.

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

I ordered placed 4 orders from Cricket(a AT&T MVNO) website and they keep cancelling my orders saying they are unable to verify identity. Everything of my information is correct, so i don't understand and it's very frustrating. I can't go to a store because they don't have the same deal in the store as it is online.

Order # are 

121918971,121873133,121833450,121873686

The different cards used for placing the orders work fine with other merchants.

Probably the resolution you suggested to others on the forum will work for me too.

Pls email kulkarnifrequent@gmail.com 

Hello @amankul

Thank you for reaching out on our Business Community. Sorry to hear about the issue with your order. I will be glad to take a look into this for you.

Please send me a private message by click here https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/3512576

Please include the following information.

Full Name:

Preferred Contact #:

Preferred Time to be contacted (include time zone):

Email Address:

Account:

Phone number associated to the account:

Thank you,

Lisa AT&T Social Media Manager

I am running into the same problem. Can an employee please email me ASAP so I can resolve this? Really trying to get a phone today, if possible.

Hello @aolawaiye66,

Thank you for your recent posting. We appreciate your participation within the Business Community. In order for me to research your issue, I will need to verify some information. Please send me a private message:https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/3512576

And include the following details:
Your full Name:

Business Name on Account:

Business address:

Number on your business account:
Preferred Contact #:
Preferred time to be contacted (including time zone)
Email address:
What type of service (Uverse, DSL, Landline, Wireless):
Description of Issue:

Thank you,

Laura G.
AT&T Social Media Manager

My order got canceled 3 times already!!! Because ATT could not verify my Identity. I spoke with poeple on chat more then 5 time (2 times with supervisors), called 2 times and went to physical location. Nobody (!) could help me with this issue. What is going on here? ATT doesn't want my money???  I don't understand. Can someone help me with this?