Online Order Canceled

Hello @asmo2010

Thank you for reaching out on our Business Community. What type of service are you looking for? We're happy to hear you want to be apart of the AT&T family! I will be glad to help!

Thank you,

Social Media Manager

Lisa

I just had this same problem today after ordering an Iphone 6s. And I put down a 500 dollar deposit for a 544 dollar total and I either want a refund or help getting the actual device.

Hello @sethdinner,

I apologize for the frustration.  I would be happy to help you with your order.

Please send me a private message by clicking here: https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/3512576

And include the following details:                                                                  

• Full Name:
• Business Name on Account:
• Wireless #:
• Order #
• Preferred Contact #:
• Email address:
• Description of Issue:

Thank you,

Nancy A.

AT&T Social Media Manager

hello,

I just received a cancellation too.

Moderator: Your post has been edited due to personal information.  Please follow all guidelines when participating in the Business Community.  The Community Guidelines can be found HERE.

Hello @hospwr,

Thank you for your recent posting and for visiting us on the AT&T Business Community. I'm sorry to read about the trouble with your order. I'll be more than happy to take a look at this for you so we can get things back on track. Please send me a private message by clicking here and be sure to include the following details so I can help:

Contact Name
Contact #:

email:

Order details:

Alexis

AT&T Social Media Manager

Hello @hospwr,

Thank you for your recent posting. We appreciate your participation within the Business Community. We apologize that you order was cancelled. We will be happy to help you. In order for me to research your issue, I will need to verify some information. Please send me a private message: https://forums.att.com/t5/notes/composepage/note-to-user-id/3757732

 
And include the following details:
Your full Name:

Business Name on Account:

Business address:

Number on your account:
Preferred Contact #:
Email address:
Your order number:

Thank you,

Laura G.
AT&T Community Specialist

Hello @Mjarrett7022, 

Thank you for reaching out on our Business Community. Sorry to hear about the order cancellation. I saw you sent us a private message. I will send you a reply so we can work together to get this issue resolved. 

Thank you,

Lisa 

Social Media Manager 

Yelp! It happened to me too. I got 3 times cancelled with the email they can not verify information. And even when I did try transfer online my current phone number, it could not too, because the zip code invalid. This really bad system online. I so sad with this.

This has happened to me too. I am a new customer looking to get the IPhone 6s. I ordered it and everything was fine... then a cancellation message. Identity can't be verifies. Very frustrated. Should I spend my money elsewhere? Should I tell my friends and family about AT&T's problem with online orders? Just wondering...

Hello @ravensfan,

Thank you for your recent posting. We appreciate your participation within the Business Community. We will be happy to help you with your new business service order. In order for me to research your issue, I will need to verify some information. Please send me a private message: https://forums.att.com/t5/notes/composepage/note-to-user-id/3757732

And include the following details:
Your full Name:

Business Name on Account:

Business address:

Number on your account:
Preferred Contact #:
Email address:

Thank you,

Laura G.
Social Media Manager

Hello,

I faced exactly the same problem. Order canceled because "We couldn't confirm your identity with the information you gave us, so we had to cancel your order. Don't worry. If there was a hold on your card, we'll release the funds soon. "

I tried three times. Last time I was on chat with agent. He promised me that will get passed. But still received order canceled. Very disappointing. Not expected this type of service from AT&T.

regards,

Amit

Hello @amits3236,

Thank you for your recent posting.  We appreciate your participation within the Business Community.  Sorry to hear about the trouble with your order.  I would be happy to help.  In order for me to research your issue, I will need to verify some information.  Please send me a private message by clicking here: https://forums.att.com/t5/notes/composepage/note-to-user-id/3757732

And include the following details:                                                                                           

·         Full Name:

·         Business Name on Account:

·         Wireless #:

·         Email address:

Thank you,

Nancy

AT&T Social Media Manager

My orders have been canceledf three times. I found out that you needed to verify an email billing address. so the third time i tried to order i recieved the verify email and it said that I needed to enter an at&t number (which I didnt have) and an account number (which they didnt provide) so i contacted at&t and the support gave me an account number (after a 30 minute phone call) but guess what? when i entered the account number, it said:

"We can't link this account online right now.
Did you recently place an order? You can link your account as soon as the order is completed.Check your order status.
Need more help? Contact us. 
(SRAS120)"

so in short: I placed an order, they asked me to verify my email to get the order, but, they cant verify my email because they cant link my account until my order is complete which will never happen because i cant verify my email and the cycle repeats

Hello @marcbn,

Thank you for your recent posting. We appreciate your participation within the Business Community. I'm sorry to read about the issues with your online order. I'll be more than happy to take a look at this for you so we can get things back on track. Please send me a private message by clicking here (http://go.att.com/ed778b9f) and be sure to include the following details so I can help:

Name:
Account name:
Address:
Account Details:
Contact Number:
Email:

Thank you,

Lisa 

Social Media Manager