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bazing101's profile

Contributor

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1 Message

Thursday, August 3rd, 2017 10:39 PM

Order cancelled for no reason

I had 4 ATT coupons. I used them to place 4 orders.

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After 2 days of placing the order, all the orders were cancelled:

Hi SHRINKHALA, 

We couldn't confirm your identity with the information you gave us, so we had to cancel your order. Don't worry. If there was a hold on your card, we'll release the funds soon. 

Still want to order? Visit us at an AT&T store. Be sure to bring your identification. 

Thanks for choosing us,
AT&T


I have been trying to get a ATT representative on call for the past 7 days. But worst service ever. I am only being shunned from one department to another.
Some representative with this id no: *** tried helping me, but waste of my 2 hours.

Could someone help me with this?

[Edited for privacy. This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Administrator

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26.2K Messages

7 years ago

Hello @bazing101,


Thank you for reaching out on our Business Community.  I will be happy to get you some help and have someone look into this.  Please private message me by clicking here the following information, so I can further assist you.


Contact Name:

Contact Number:

Contact Email:

# to your account:

Order#'s:


Thank you.

Chris

Social Media Manager

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