Tutor
•
7 Messages
Premier Portal Access Problem
We are having continuous issues with AT&T and the Premier business portal. Over the past two weeks, our premier sites have been removed THREE times.
Each time, we have to call in to support and spend hours on the phone with reps that have no clue how to properly submit support tickets.
I've spent no less than 7 hours dealing with the last deletion to get the issue resolved. That fix lasted ONE DAY. And now I'm back on the phone with support and have had to call back 4 times to check on ticket status (and have it resubmitted twice.)
WHY is our premier account being deleted if we aren't being migrated? And WHY can we not get any escalation to our issue to get it resolved in a timely manner?
This has been an abysmal transition from our previous provider.
© 2024 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T intellectual property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
ATTBusinessForums
Administrator
•
26.2K Messages
5 years ago
Hello @rickstalanos
Thank you for reaching out on our Business Community. I want to apologize for the frustrations this has caused. I will be happy to get my team look into this further. Please private message me by clicking here the following information, so I can further assist you.
Contact Name:
Contact Number:
Contact Email:
Account Details:
Thank you.
Chris
Social Media Manager
0
0
rickstalanos
Tutor
•
7 Messages
5 years ago
A week later, after being escalated to the Office of the President and we're still no closer to resolution.
In fact, this morning we received not ONE but TWO emails from your PremierSupportPRC group with ANOTHER COMPANY'S FAN # and issue!
When I replied to the emails, I was told: We apologize this was sent in error.
Wonderful. ANOTHER apology and still, the situation is not fixed.
AT&T = Dumpster Fire
0
0
rickstalanos
Tutor
•
7 Messages
5 years ago
Over a week later and we're STILL waiting.
I've spent OVER twenty hours on the phone with reps trying to get a clear explanation of what the issue is and what needs to be done to fix it. Rep after rep - NO ONE has offered any insight into what the problem is or how to fix it.
0
0