AT&T Business Forums

Premier Portal - ehy it not genterating inbound call detail reports

The premier portal is not generated inbound call data, we have not be able to run an inbound call detail report; report has no data. this started back on Jun 30 and that report cutoff 7:00 am in the morning. From 07/01/2020 until today the reports are blank (no Data). Does anyone know why the data is not being populated. the website and numbers do not get you to anyone who can help with a website issues.

Responses

ATTBusinessForums

Administrator

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26.2K Messages

4 years ago

Hello @jmcdo1,

Thank you for posting on the business community. If you try to generate report before 7/1 does it display?

Chris

Social Media Manager

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J

jmcdo1

New Member

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5 Messages

yes, the reports were working fine until 6/30/2020, that day we got a report up until 7:00 am. Prior to 6/30/2020, we were able to run the report daily without issue. We have had the same problems prior but after a few days the reports start working again. Most times you can rerun the prior days reports (when the reports were not working) and they generate. This does not appear to be user problem as much as a website issue with data not being populated.

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4 years ago

0

ATTBusinessForums

Administrator

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26.2K Messages

Hello @jmcdo1,

Thank you for reaching out on our Business Community. We will be more than happy to take a look into this further. Please send us an email at [email scrubbed] and include Case#7870875 in the subject line.

Please provide the following in the email:

Contact Name:

Contact #:

Contact Email:

Business Name:

Account Details:

Thank you.

Chris

Social Media Manager

(edited)

Like

4 years ago

0

J

jmcdo1

New Member

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5 Messages

4 years ago

Posted all the information requested. We'll have to see if they can figure out what's wrong and fix it

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J

jmcdo1

New Member

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5 Messages

No updates from AT&T as to a status.

Like

4 years ago

0

ATTBusinessForums

Administrator

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26.2K Messages

Hello @jmcdo,

I am having someone look into the issue. I am just waiting on a response back after they research it.

Thank you.

Chris

Social Media Manager

Like

4 years ago

0

J

jmcdo1

New Member

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5 Messages

thanks Chris

Like

4 years ago

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ATTBusinessForums

Administrator

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26.2K Messages

4 years ago

Hello @Naeemkhan

Thanks for reaching out! If you're looking for employment opportunities at AT&T, check out: http://sm.att.com/faa73c02. Best of luck to you in your future endeavors-Lisa

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