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General App Support

General App Support

Browse announcements and general support discussions here.

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Official Solution

Enable Calendar Sync for Outlook or Google Calendar in AT&T Office@Hand

Our company uses Microsoft products to keep track of our meetings. I recall seeing that AT&T Office@Hand can be integrated with it. How do I enable it?

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4

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Need help to include a website in a security exception list but I don't see an option from Smart Home Manager app

I have a website which is being auto blocked by AT&T and need to get that excepted for work related

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10

1

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Opt-in being blocked [101922-195022-51752-00]

Hello, I have reached out to abuse_rbl@abuse-att.net on multiple occasions with no response back for a resolution. We are not on any spam or block lists. Can someone please respond? We are getting blocked for addresses sent to @att.net and @sbcglobal.net @sbcglobal.net

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4

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Whitelist SMS Numbers

My company offers the option to text clients for support and a link self service. Our carrier has notified us that AT&T is rejecting these text messages as spam. Is it possible to white list our number for SMS? I reached out to register with Hiya but that only deals with Voice spam, not SMS.

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45

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Who do I contact if I have an idea for AT&T

Hi, my name is Dinant. I have an idea that will help At&t and there costumers. I just don't know who i have to contact. Its a idea that isn't on the market jet. This idea will be in a form of an application.

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1.1K

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My website is being blocked

AT&T Internet Security seems to be blocking my webpage for no reason?

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20

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Official Solution

AT&T Office@Hand Call Monitoring Overview

When we were onboarding AT&T Office@Hand, I saw a demonstration where a manager was able to speak to an agent without the customer being able to hear me. Does anyone know what the feature is called and how I use it?

Question

80

3

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Official Solution

Manage delegates in the AT&T Office@Hand mobile application

I am on my way to a client site and need to have someone else set up AT&T Office@Hand conference calls for me. Since I am not near my computer, I wanted to see if I could enable these settings from my phone. Does anyone know if that is possible?

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5

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Official Solution

Manage delegates in the AT&T Office@Hand desktop application

I joined a new team and must set up calls for our projects. I want my co-worker to be able to set up the AT&T Office@Hand calls for me. Does anyone know if that is possible?

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5

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Official Solution

Share your screen in the AT&T Office@Hand mobile application

I saw a mention that you could share your screen when using AT&T Office@Hand. I am guessing that this is for the desktop application. Does anyone know if I can share my phone's screen as well?

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6

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