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2023-In-The-Spotlight

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Official Solution

Submit feedback in AT&T Office@Hand via the mobile application

I saw in a previous post that AT&T Office@Hand allows you to submit feedback. It seemed like that post was about the desktop application, but I don’t have access to a desktop. Does anyone know if I can send the feedback from my phone, and if so, how do I do so?

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not receiving all emails

I am not receiving all my emails and some emails are coming in delayed

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Malware warning for business site for ATT customers

Hello! ATT visitors to our business website are getting the malware warning. Other visitors have no problem. We had a previous site on the URL that was attacked, and after trying everything, completely re-built the site and changed domain hosts last year. Only the ATT customers seem to have this iss

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AT&T is flagging our AWS bucket as malware

Hello @ATTBusinessForums ! We have gotten reports that customers with AT&T that have Active Armor enabled are not able to access our AWS bucket because it's been flagged as malware. How do we go about resolving this issue? Thanks!

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My Client's website is being marked as malware and blocked

I'm having an issue that I'm seeing listed in several other tickets on this forum. My client is a large, reputable e-comm site. We just changed their URL to better match their branding and now AT&T customers are getting a message the the site has malware and is being blocked. Please let me kn

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AT&T ISP is blocking my website

When I have people go to my website. AT&T is labeling it as dangerous and won't allow people to enter. I've completely cleaned my server and google labels the website as safe for browsing however this issue is still present. Who do I need to talk to for me to resolve this issue.

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ATT Land Purchase Inquiry

I am trying to contact a representative with the real estate/land department regarding a parcel of land in Davidson, NC 28036. Please advise.

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Official Solution

Learn about the user details in AT&T Office@Hand

I’m a new administrator and I’m looking for information on how to manage users in AT&T Office@Hand. Does anyone know where I can find information about doing so?

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Gmail Forwarding Verification

I am attempting to setup a forwarding address within my Google Workspace account to forward certain emails as text messages automatically when they are received. I have attempted to use both the mms and the txt addresses associated to my phone number. The verification email/text that Google sends to

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A2P messages getting blocked

Hello, Why is ATT blocking messages from our application to our internal registered users? These users have given us consent to receive messages. We DO NOT send sms to non users. Kindly advise. We use Twilio to send these SMS.

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not receiving all emails

I am not receiving all my emails and some emails are coming in delayed

Question

5

0

0

AT&T is flagging our AWS bucket as malware

Hello @ATTBusinessForums ! We have gotten reports that customers with AT&T that have Active Armor enabled are not able to access our AWS bucket because it's been flagged as malware. How do we go about resolving this issue? Thanks!

Question

12

0

0

Gmail Forwarding Verification

I am attempting to setup a forwarding address within my Google Workspace account to forward certain emails as text messages automatically when they are received. I have attempted to use both the mms and the txt addresses associated to my phone number. The verification email/text that Google sends to

Question

42

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Getting information whether AT&T has blocked or blacklisted our website

Dear AT&T, Our clients that have been using AT&T to access our website, have been getting issues regarding SSL while accessing website. Our certificate is valid and support of our SSL certificate  provider has verified that the issue seems to be located on ISP side. Please help us to re

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Operator assisted conference calls

is this still an option?

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Trending Accepted Solutions

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Official Solution

Submit feedback in AT&T Office@Hand via the mobile application

I saw in a previous post that AT&T Office@Hand allows you to submit feedback. It seemed like that post was about the desktop application, but I don’t have access to a desktop. Does anyone know if I can send the feedback from my phone, and if so, how do I do so?

Question

32

2

0

Official Solution

Learn about the user details in AT&T Office@Hand

I’m a new administrator and I’m looking for information on how to manage users in AT&T Office@Hand. Does anyone know where I can find information about doing so?

Question

32

1

0

Official Solution

Customize Advanced Call Queue rules in AT&T Office@Hand

I remember seeing information about how I could set AT&T Office@Hand to automatically route calls if its after business hours. Does anyone know where I need to go to set that feature up?

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22

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Official Solution

Configure the default audio and video device in the AT&T Office@Hand desktop application

I’m new to AT&T Office@Hand and I’m setting up my system. I want to make sure that my audio settings are correct. Does anyone know where I need to go in the system to check the settings?

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Official Solution

Using annotations in the AT&T Office@Hand desktop application

On one of our AT&T Office@Hand calls I noticed that one of the presenters was able to annotate while on the call. Does anyone know how do use this feature?

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