Employee
•
3.5K Messages
Set up the call handling rules in AT&T Office@Hand
I’m working with my fellow AT&T Office@Hand administrators to change the way that calls are routed to our users. Does anyone have information on how we can customize this?
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Accepted Solution
j_wilson
Employee
•
3.5K Messages
4 years ago
You can configure the “custom company call handling rules” in AT&T Office@Hand to set the way calls should be handled. Calls can be configured to route based time of day, date range, incoming Caller ID, or dialed number. To configure the answering rules, click on the “Phone System” tab and then on “Auto-Receptionist” in the menu on the left side of the page. Click on the “General Settings tab, and then on “IVR Settings” Check out our tutorial “Call Handling – Set Up Custom Company Call Handling Rules | Admin | AT&T Office@Hand Article #3801” for step-by-step instructions. You can also visit asecare.att.com to see more “How To” tutorials and videos.
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