Can’t get in touch with risk management to file a claim

Hello @9879545454A,

I’m very sorry to hear about the trouble. Please contact Sedgwick, our claims administrator. You can reach them directly at 800-894-0374.
If a claim has already been filed, you can also track existing claims and check status at 855-462-6537.

You can find more details about the process online here: http://sm.att.com/1fd68f0f

Thank you,

Laura G.

Business Social Media Manager

recently they came to install the internet and the technician climbed on a small roof of my house and completely destroyed it I have to spoke multiple times there att costumer services...they give me multiple number ....and nobody can help me and nobody wants to help me....what can I do.....

Hello @Marflores2025,

AT&T claims are handled through Sedgwick, our claims administrator. If you need to file a new claim, or track an existing claim- call the Claim Center at 855-365-4976. You can also create a login online here: http://sm.att.com/6bde0a66.

For new claims, it is helpful to have the following information:
Location – The physical address or GPS coordinates for the location where damage occurred.
Photos – Include close-ups and wide views of the area damaged. If possible, include photos of the person, vehicle, or equipment that caused the damage. Photos can be from cameras, cell phones, or other devices.

Once the administrator receives the information, they will assign it to a claims examiner. The examiner will generally contact you within 3-5 business days to discuss the report and get additional information.

Kimberly
AT&T Business Social Media

I have had a claim since March 2023 and NONE of these phone numbers help.   No one returns a call and all these numbers have recording's so you never get to talk to a person.  Has anyone hired a lawyer to get a claim paid??  I feel like that is the only option left for me.  

Hi @752520322L,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

I sent a private message as you suggested around 2 hours ago..not sure if you received the info, or are you needing time to looking this matter?

Please advise

We have a damage claim since march, been thrown in a loop by both Sedgewick and the contractor. is there anyone I can escalate my case to?

Hi @nsj5545,

You will need to contact Sedgewick directly at 855-365-4976 or check status online by visiting http://sm.att.com/3246d5b6. Also, please register and use their claim # to log in.

Thank you,

Hello @nsj5545, sorry for the trouble and inconvenience. This is the best support number for your concern 855-365-4976. If they have escalated to the risk management team, they will follow up with you for the claim. Please disregard the link. Thank you

Has anyone contacted a lawyer?  I filed a claim 3 weeks ago and haven't heard back.  Sedgwick is useless.  Their fiber optic drilled through my sewer line.  I have camera footage and a plumbers report.   The fact that my family and I can't use the restroom for this long is going to be a big lawsuit I believe.