New Member
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5 Messages
Chasing ATT since March 14 for Getting STATIC IP for my business internet-
This is my second post for the issue - IT HAS BEEN ALMOST 20 DAYS NOW SINCE I FIRST ORDERED "INTERNET FOR OUR BUSINESS".
WHILE ORDERING WE SPECIFICALLY REQUESTED FOR STATIC IP AND BACK UP WIRELESS. GUY WHO TOOK THE ORDER, HIS NAME WAS MARK - EVERYTHING WAS GOOD EXCEPT "STATIC IP".
NOW TO GET THAT, I HAVE BEEN CHASING ATT SINCE LAST 18 DAYS, SPENT ALMOST 35 HOURS SPEAKING TO 17+ PEOPLE.
I DO NOT KNOW WHAT IS THE PROBLEM, EVERYONE KEEPS ME ON HOLD - SAYING THEY ARE TALKING TO THEIR SUPERVISOR TO ESCALATE THE ISSUE - WELL THE ISSUE NEVER BEEN ESCALATED!!! THEY SAY THEY WILL GET BACK TO ME IN MAX 24 HOURS, WELL IT HAS BEEN 500 HOURS SINCE THE FIRST TALK.
IS THIS HOW ATT TREAT THEIR CUSTOMER?
*PLEASE DO NOT TRY TO CONTACT ME UNLESS YOU CAN REALLY RESOLVE IT* NO (Edited per community guidelines) PLEASE**
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tracymiller
New Member
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2 Messages
2 years ago
I would tell you what I would do but your being difficult. So i am going to try and help you. Your talking to people that can't solve your problem or it is outside of their job. So you need to call them and find out whose job it is to solve your problem at att, this has worked for me. Then I call them and say I understand it is your job to solve this problem, am I right.
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ATTBusinessForums
Administrator
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26.2K Messages
2 years ago
Hello @tracymiller ,
Thank you for your recent posting, we appreciate your participation within the Business Community. I'll be more than happy to take a look at this for you so we can get things back on track. I have marked our conversation as private so that I can get a few more details to further assist you. Please reply with the following information:
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Angel
AT&T Business Social Media
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tracymiller
New Member
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2 Messages
2 years ago
Miss Angel, Did you read my reply to the person with the problem. I don't have a problem, you should be helping the person I replied to, not wasting my time. unless this is a computer generated reply to me, which is an insult.
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