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ATTBusinessForums
Administrator
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26.2K Messages
3 years ago
Hello @Tyson2005
Please see below;
Claim Information
AT&T claims are handled through Sedgwick, our claims administrator.
Note: If human life, health, or safety is threatened by damage to electrical, water, or sewer lines, to help mitigate your damages call your local electrical company or a local plumber to help you with the immediate problem.
Once a claim has been filed, Sedgwick will provide a claims administrator who will contact you, document the damages, and visit the damaged site to complete an assessment. Once the assessment is complete, they will provide you with the final assessment and information.
File a new claim
If you need to file a new claim, have the following information available:
Once you have the information together, call the Claim Center at 800.894.0374.
Once the administrator receives the information, they will assign it to a claims examiner. The examiner will generally contact you within 3-5 business days to discuss the report and get additional information.
Thanks,
Ruth.-
AT&T Business Forum Support.
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arobertson
New Member
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10 Messages
3 years ago
That number is no longer in service, 800-894-0374, also this is a claim for vehicle to vehicle damages, not wires.
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ATTBusinessForums
Administrator
•
26.2K Messages
3 years ago
Hello @aroberson
I do apologize that the numbers are no longer working. To file a claim you can try the following numbers (800) 331-0500 or (800) 288-2020. Thank you, Lisa
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arobertson
New Member
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10 Messages
3 years ago
800-288-2020 does not work either. i will check the other number
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ATTBusinessForums
Administrator
•
26.2K Messages
3 years ago
Hello @arobertson,
My apologies that the same info keeps being sent to you. This thread has been marked private, so you can send us more info. We have contacts internally that we can escalate to. Please message us the following information, so we can further assist.
Your full name:
Company Name:
Preferred Contact #:
Email address:
Do you have an incident report number:
Person(s) involved in accident:
Vehicle info:
Date/Time of incident:
Thank you,
Laura G.
Social Media Manager
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arobertson
New Member
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10 Messages
3 years ago
Hi Laura,
I have 2 claims, the first one 30034022- this one was actually a wire claim, where there was a low hanging ATT wire on 10/28/2019. This happened in Kenosha, WI. Our insured Gleason Ready Mix, this caused damages. My name is Ashley Robertson, I am handling the claim for the insurance carrier Country Financial. My email [email scrubbed]
309-663-6700 x3288
The next claim 30061032
An ATT / Direct TV driver sideswiped our insured in San Bernardino, CA, our insured Jorge Rosales, date of loss 11/18/19. Thank you
(edited)
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ATTBusinessForums
Administrator
•
26.2K Messages
3 years ago
Hello @arobertson
Thanks so much for sending that information. Please allow 24-48 hours and we will follow up with you.
Thank you,
Lisa
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arobertson
New Member
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10 Messages
3 years ago
Thank you
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arobertson
New Member
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10 Messages
3 years ago
hello,
I am following up on this matter. I realized I have another claim to add to this as well. Thanks
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ATTBusinessForums
Administrator
•
26.2K Messages
3 years ago
Hello @arobertson
Your claims are being addressed and worked. They are in contact with the correct contacts to provide updates and the information for your claims. I do not have any further information to provide at this time. Thank you, Lisa
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Rmagana10
2 Messages
1 month ago
I used to work for AT&T back in 2018. I was involved in the vehicle accident with
Enterprise rental.
I'm assuming that Enterprise try to follow claim towards AT&T and AT&T rejected the claim. I'm not sure what happened. My managers were involved in the situation. What can I do now to fix this problem because Enterprise will not rent to me a vehicle because of the incident.
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