Damage to vehicle

Hello @Tyson2005

Please see below;

Claim Information

AT&T claims are handled through Sedgwick, our claims administrator. 

Note: If human life, health, or safety is threatened by damage to electrical, water, or sewer lines, to help mitigate your damages call your local electrical company or a local plumber to help you with the immediate problem.

Once a claim has been filed, Sedgwick will provide a claims administrator who will contact you, document the damages, and visit the damaged site to complete an assessment. Once the assessment is complete, they will provide you with the final assessment and information.

File a new claim

If you need to file a new claim, have the following information available:

• Location – The physical address or GPS coordinates for the location where damage occurred.
• Photos – Include close-ups and wide views of the area damaged. If possible, include photos of the person, vehicle, or equipment that caused the damage. Photos can be from cameras, cell phones, or other devices.

Once you have the information together, call the Claim Center at 800.894.0374.

Once the administrator receives the information, they will assign it to a claims examiner. The examiner will generally contact you within 3-5 business days to discuss the report and get additional information.

Thanks,

Ruth.-

AT&T Business Forum Support.

That number is no longer in service, 800-894-0374, also this is a claim for vehicle to vehicle damages, not wires.

Hello @aroberson

I do apologize that the numbers are no longer working. To file a claim you can try the following numbers (800) 331-0500 or (800) 288-2020. Thank you, Lisa

800-288-2020 does not work either. i will check the other number

Hello @arobertson,

My apologies that the same info keeps being sent to you. This thread has been marked private, so you can send us more info. We have contacts internally that we can escalate to. Please message us the following information, so we can further assist.

Your full name:

Company Name:
Preferred Contact #:

Email address:

Do you have an incident report number:

Person(s) involved in accident:

Vehicle info:

Date/Time of incident:

Thank you,

Laura G.
Social Media Manager

Hi Laura,

I have 2 claims, the first one 30034022- this one was actually a wire claim, where there was a low hanging ATT wire on 10/28/2019. This happened in Kenosha, WI. Our insured Gleason Ready Mix, this caused damages. My name is Ashley Robertson, I am handling the claim for the insurance carrier Country Financial. My email [email scrubbed]

309-663-6700 x3288

The next claim 30061032

An ATT / Direct TV driver sideswiped our insured in San Bernardino, CA, our insured Jorge Rosales, date of loss 11/18/19. Thank you

Hello @arobertson

Thanks so much for sending that information.  Please allow 24-48 hours and we will follow up with you.

Thank you,

Lisa

Thank you

hello,

I am following up on this matter. I realized I have another claim to add to this as well. Thanks

Hello @arobertson

Your claims are being addressed and worked. They are in contact with the correct contacts to provide updates and the information for your claims. I do not have any further information to provide at this time. Thank you, Lisa

I used to work for AT&T back in 2018. I was involved in the vehicle accident with

 Enterprise rental. 

I'm assuming that Enterprise try to follow claim towards AT&T and AT&T rejected the claim. I'm not sure what happened. My managers were involved in the situation. What can I do now to fix this problem because Enterprise will not rent to me a vehicle because of the incident.