AT&T Business Forums

I need to contact someone in the fiber construction in Springfield, Illinois.

I need to contact someone in the construction area to get reimbursed for damage done by a AT&T subcontractor while they were installing underground duct for fiber optic cables. This happened in Springfield, Illinois.

The contractor damaged my underground power service to the house.

Responses

ATTBusinessForums

Administrator

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26.2K Messages

4 years ago

Hi @dlrs47org,

We are happy to help.

If you need to file a new claim, have the following information available:

Location – The physical address or GPS coordinates for the location where damage occurred.
Photos – Include close-ups and wide views of the area damaged. If possible, include photos of the person, vehicle, or equipment that caused the damage. Photos can be from cameras, cell phones, or other devices.

Once you have the information together, call the Claim Center at 800.894.0374.

Once the administrator receives the information, they will assign it to a claims examiner. The examiner will generally contact you within 3-5 business days to discuss the report and get additional information.

Thank you for contacting us on AT&T Community Forums!

Lafayette, AT&T Community Specialist

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