New Member
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2 Messages
Need help returning old equipment
I am having trouble returning a Ciena 3930, Cisco ME 3400, and a big Cisco 3900. They all have ATT stickers on them but no account numbers. We are a MSP that have gathered these over the years. When I try to call to return them they want an account number but we do not have an ATT account number. Is there any way to get these returned without an account number?
Thank you for your time.
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ATTBusinessForums
Administrator
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26.2K Messages
4 years ago
Hello @scarlson1211,
Thank you for reaching out on our Business Community.
We will be more than happy to take a look into this further. Please send us an email at @BizForums@att.com and include Case#6911015 in the subject line. Please provide the following in the email:
Contact Name:
Contact #:
Contact Email:
Is there any identifiers on the equipment?
Thank you.
Chris
Social Media Manager
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