Contributor
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1 Message
Worse Experience Ever
Got the 3G MicroCell. Website instructions say to activate either Home or Business. My acct. is in my company name, but I'm at home, so I clicked Home. Kicked me out of Premier, locked me out for an hour. YET, I could still log into Premier!
Got in later, got to Premier, and there are no directions in Premier as to where to go.
Gave up and asked Customer Service to activate it. Now, ten (10) hours later, I clicked "deactivate" and it said it would deactive immediately. An hour later, Customer Service deactivated it for me.
A 10 hour nightmare. What would you expect from At&T. I worked with them when they introduced Blackberrys....same kinds of horrific problems. Jeez, and they wonder why they get the worst ratings in the industry!
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Agent1337
Employee
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19 Messages
14 years ago
Thank you for participating in the AT&T Wireless Forums. We have sent you a private message to see if there is anything we can do to help you with your MicroCell.
If you have already tried to re-activate the MicroCell and are still having issues with it, you can verify the following steps:
If the above steps did not help, you can always reach out to our online business support team at www.att.com/biztech or you can respond to the private message and we can contact you.
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