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AT&T Business VOIP Does Not Support Voicemail?
Good Morning. I have AT&T Business VOIP for my business, and wanted to set up voicemail. I'm being told by phone customer service that AT&T does not support or offer voicemail for Business VOIP, and I must contact a "PBX vendor" to have additional equipment installed at my business.
Is this accurate? I can find next to no information online, and I placed more than 15 calls with AT&T, and was transferred a minimum of 3 times each call, all around the World, and AT&T's various entities. I was even told that my phone number is not registered to AT&T, and I am not a customer of yours.. even though I pay 3 AT&T bills every month, for various services.
Suffice to say, I don't know if I'm getting accurate information from phone support, as they contradict a number of online documents from AT&T. I would greatly appreciate if someone could help me.
Thank You.
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ATTBusinessForums
Administrator
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26.2K Messages
4 years ago
Hello @choochooape,
Thank you for your recent posting. We appreciate your participation within the Business Community. We apologize for this experience. We will be more than happy to help you.
I will need to gather some information from you. Please email us [email scrubbed] and include the Case number 6934750 in the subject line.
And include the following details:
Business Name:
Business address:
Preferred Contact #:
Account number:
Please include the description of the issue again in the email:
Thank you,
Laura G.
Social Media Manager
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