
Mobile Office & Retail Solutions
Tips on Mobile Office & Retail Solutions (i.e. Office@Hand and Box).
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Official Solution
Running a report in AT&T Control Center
I am a new AT&T Control Center user, and I need to learn how to run a report in the system. Does anyone know what kind of reports I can run in the system and where I need to go to run them?
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Running diagnostics on a SIM in AT&T Control Center
We added some devices to our AT&T Control Center account, and I am learning the system. A co-worker mentioned that you could see a device’s SIM status to ensure it was configured correctly. Does anyone know where I need to go to see that?
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Reviewing Rate Plan Details in AT&T Control Center
I want to learn more about the data usage for our AT&T Control Center account. Does anyone know where I need to go in the system to see this?
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Accepted Solution
Official Solution
Send a device invitation in the AccessMyLAN
We added a new manager to our AccessMyLAN account, but it seems that they didn’t receive the email message. Is there a way to send the invitation via another method? If so, where do I go to send the message?
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Send a bulk SMS invite message in AccessMyLAN
A co-worker advised me that I could send an invitation to our AccessMyLAN users. Does anyone know how I can do that?
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Send a Bulk Email Invite message in the AccessMyLAN
I’m reviewing our AccessMyLAN accounts, and I noticed that we had a few users that had not accepted the invitations sent via the system. Does anyone know if I can resend the messages to all of them at once? If so, how do I send the message?
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Reset an administrator’s password in AccessMyLAN
One of my managers is having issues logging into their AccessMyLAN account. I suspect that they have forgotten their login credentials. Does anyone know if I can force a reset of their password?
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13
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Resend an Administrator Invitation in AccessMyLAN
We added some new admins to our AccessMyLAN account, but one of the users advised me that they lost the system's invitation. Do I have to recreate them as an administrator?
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Renew the iOS security settings in AccessMyLAN
A co-worker has asked me to refresh our iOS settings in AccessMyLAN. Does anyone know where I need to go to do so?
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22
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Official Solution
Remove users from an existing group in the AccessMyLAN
We formed some new project teams and, in doing so, created groups in AccessMyLAN to match. Unfortunately, one of my co-workers added a few members too many, and I need to edit the group. Does anyone know how I can get rid of users from a group?
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