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2 Messages

Saturday, September 23rd, 2023 4:51 PM

FAN pin

I'm using the tablet plan on a Samsung Tab 2.

I need a FAN pin to manage my account.

The Tab 2 apps are so old I can't get text and it's not an actual phone.

The updated text app says it won't work on my device.

I can't receive a phone call on the device, I can't receive texts on the device, I still need the pin.

I have verified actual phone number and email addresses.

Why can't I get the pin sent to my verified devices?

Accepted Solution



26.2K Messages

8 months ago

Hi @edstuckey,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

AT&T Business Social Media

2 Messages

8 months ago

I guess I'm forgotten. I responded to the Direct Message several days ago but that's been the end of the 'exchange'.

A message asking for more information was waiting there, I replied with the information, and I'm still waiting for a response.

If anyone else can offer assistance, I still need a way to get the pin.

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