2 Messages
Online Account Access
New customer and I cannot get a account setup online. It is asking me for a FAN PIN and says to call 611 if I need assistance with it. After waiting on hold for 30 minutes the rep says it would be more convenient to visit a store to get the FAN PIN updated. More convenient for the rep since she did not want to assist me?
This is starting to look like I should have stayed with my previous carrier.
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Accepted Solution
ATTBusinessForums
Administrator
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26.1K Messages
3 months ago
Hi there,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).
Antonella AT&T Business Social Media
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larrytaco
2 Messages
3 months ago
Thank you AT&T Business Social Media Team for getting my issues resolved.
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