Access to Invoices Online

I have been having the same issues as well.  17 phones calls to customer service, holding for hours on end only to be hung up on and never, and I say never a call back.  I finally posted on a board like this and got a call from an English speaking women who gave me her direct line to get help.  Well I did that on Friday 10/14/22 and was told she would look into the issue, but the digital department was having problems and it would be 2-4 hours to get assistance (I was told this on other phone calls to them as well) but she would call me back on Monday 10/17/22.  I was so hopeful but guess what no call back.  When I talked to her she told me I needed to clear my browser history and cache which I did and that did not work. I also tried 2 different browsers, no luck.  This is ridiculous.  Not to mention we are on auto-pay so they really don't care because they will be paid no matter what.  Since I can't get into my account I cannot cancel the auto-pay.

Hi @KDAauto ,

We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Aayush

AT&T Business Social Media

Hi @Alfred_Brock,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Kim
AT&T Business Social Media

Tried meeting on Direct messenger as suggested and was on there for over a hour with no response.  It is not any different then calling AT&T.

Alfred,

sorry to hear about the issues with not having access to the online portal for your account. I called and left you a message. Please provide your account details and I will be happy to look into this for you.

Lisa
AT&T Business Social Media

Terri, I apologize I did not return your call. I submitted a ticket and, I am waiting to hear back. The system shows you are on the MyAtt platform but still suggesting you log into premier. We are wait for I.T to clear the issue. Kathy
AT&T Business Social Media

There have already been 2 tickets previously submitted for this and nothing ever happened.  I never got a call, email or anything.  This needs to accelerated to high priority.  It has already been over 2-1/2 months that we have not been able to access our account, yet you keep taking our autopay which I cannot stop because I can't log into our account.  With more calls and emails than I can count.

I can stop the autopay. I have escalated the issue.

Kathy
AT&T Business Social Media

Please stop the autopay since I cannot even see the bill and it appears our last one was incorrect.

I cancelled autopay and requested a reprint of the .

Kathy
AT&T Business Social Media

I assume you meant you requested a reprint of our last bill, correct?

Yes, my apoloogies.

Kathy
AT&T Business Social Media

Apologies *

Kathy
AT&T Business Social Media

Kathy,

Can you please email me the invoice for my review?  

Thank you,

Terri

Kathy,

Can I please have the bill emailed to me?  It has already been withdrawn from our checking account and I need to enter the bill and payment for my end of month for my accountant.

Thank you,

Terri Mick