Firstnet is a scam!

Hello Sgoellne

I am terribly sorry to read about your experience. I’ll be happyto look into this for you. I will need to gather some information. Please send me a private message by clicking here:

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Kathy V.
Social Media Manager

I switched from Sprint and was told by the in home salesman that I was going to receive $700 per line to help with the switching costs of cancelling my contract with Sprint. He lied. The $700 per line was a credit on my AT&T bill per line for the trade in on our phones to AT&T. So I ended up getting $200 total on 2 separate cards towards my Sprint bill and the rest was credited on my AT&T bill. Leaving me with over a thousand to pay Sprint. If I had traded my phones into Sprint instead of AT&T I would have saved myself $800 on my Sprint Closeout bill. Instead I believed COREY ***** the salesman and ended up getting screwed. I already sent out a letter to my union about this as well. 

Raymac

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

Wish I had stayed with Sprint!!! WHAT A SCAM!!

Raymac

Hello @Fireray89

Thank you for reaching out on our Business Community.  I want to apologize for the poor customer experience you had thus far.  I will be happy to get you some help and have someone look into this.  Please private message me by clicking here the following information, so I can further assist you.

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Chris

Social Media Manager

Hi, I’m glad we found this forum, we’ve had similar issues.  [Per Guidelines:  Keep it Relevant and Appropriate]. My husband is a first responder and we moved to ATT in May.  The promotion at the time offered $150 first net credit, $25 credit on every bill for the family lines, and 25% discount on every bill for the family lines.  He was also promised a $200 discount if he bought an iPhone 10s (which he did only because of this offer).  After several hours on the phone with customer service and even more in the store, the only credit we have received is the 25% discount- its been 6 months.  Every time we talk to the store manager he is visibly annoyed and tells us he will talk to the district manager.  I’ve emailed the district manager myself and never heard back.  

This is by far the worst customer service we’ve ever experienced, it shouldn’t take 6 months and hours of conversations to honor a promotion.  

Hello Kshelton,

 Thank you for reaching out to us within the Business Community. I am terribly sorry for this experience. I'll am happy to look into this for you. I will need to gather some information.

Please send me a private message by clicking here:

Please include the following details:

Full Name:

Address:

Phone number associated with the account:

Preferred Contact #:

Email address:

Thank you,
Kathy V.
Social Media Manager

i myself am also wondering now if i got scamed into buying into this , i was told i would had a fast unlimited hotspot so far it started fast at like 49 mb download after a week its lucky to see 1 mb download , my first bill was 113$ when i called about it i was told sorry cant help you call the store , very disappointed in the service and am going to see about canceling under false advertising

My experience with Firstnet was a total joke. I signed up with them hoping to save money on my monthly phone bill and waited patiently for my sim card to arrive so that I can start using their service. Three weeks roll by and I never got anything in the mail, so I went ahead and called to cancel my order. I was already losing trust in their reliability at this point. When I spoke to the rep they told me I had to pay for the balance on my account, which baffled me! I never even got a chance to use their service and they wanted to charge me for something I never used or received!! As a customer, it made me feel like all they cared about was money. What a scam!

Hello @jdubcee,

Thank you for reaching out on our Business Community.  We will be more than happy to take a look at this account.  Please send us an email at [email scrubbed] and include Case#8039689 in the subject line.  

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Chris

Social Media Manager

Hello @jdubcee,

Did you still help?  Please let us know.

Chris

Social Media Manager

Hello cvfd525 ,
Thank you for your recent posting, we appreciate your participation within the Business Community. I'll be more than happy to take a look at this for you so we can get things back on track. I have marked our conversation as private so that I can get a few more details to further assist you. Please reply with the following information:

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Antonio
AT&T Social Media

Hello Amallen,
Thank you for your recent posting, we appreciate your participation within the Business Community. I'll be more than happy to take a look at this for you so we can get things back on track. I have marked our conversation as private so that I can get a few more details to further assist you. Please reply with the following information:

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Dodley
AT&T Social Media.

Hello @SWATMOD,
Thank you for your recent posting, we appreciate your participation within the Business Community. I'll be more than happy to take a look at this for you so we can get things back on track. I have marked our conversation as private so that I can get a few more details to further assist you. Please reply with the following information:

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Wilkerson
AT&T Social Media

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