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Sgoellne's profile

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Sat, Nov 2, 2019 8:49 PM

Firstnet is a scam!

I recently switched from verizon to firstnet hearing they take care of first responders. What a mistake that was when I initially signed up they told me I would receive a $200 gift card for switching to there service. I then signed up for a promotion for the samsung 9 where they told me I would only pay 99 cents a month for the phone itself. I received neither. After three months and multiple complaints they sent me a $200 credit. I then proceeded to ask why I haven't received my discount promotion on my phone. They then told me they can't give me it due to receiving the $200 credit! To say the least I will be posting on my union page for the entire Cleveland police department not to use this service so they are not scammed also by false advertising. 

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22.9K Messages

3 y前

Hello Sgoellne

 

I am terribly sorry to read about your experience. I’ll be happyto look into this for you. I will need to gather some information. Please send me a private message by clicking here:

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Kathy V.
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Contributor

3 y前

I switched from Sprint and was told by the in home salesman that I was going to receive $700 per line to help with the switching costs of cancelling my contract with Sprint. He lied. The $700 per line was a credit on my AT&T bill per line for the trade in on our phones to AT&T. So I ended up getting $200 total on 2 separate cards towards my Sprint bill and the rest was credited on my AT&T bill. Leaving me with over a thousand to pay Sprint. If I had traded my phones into Sprint instead of AT&T I would have saved myself $800 on my Sprint Closeout bill. Instead I believed COREY ***** the salesman and ended up getting screwed. I already sent out a letter to my union about this as well. 

 

Raymac

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

Contributor

3 y前

Wish I had stayed with Sprint!!! WHAT A SCAM!!

 

Raymac

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22.9K Messages

3 y前

Hello @Fireray89

 

Thank you for reaching out on our Business Community.  I want to apologize for the poor customer experience you had thus far.  I will be happy to get you some help and have someone look into this.  Please private message me by clicking here the following information, so I can further assist you.

 

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Chris

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Contributor

3 y前

Hi, I’m glad we found this forum, we’ve had similar issues.  [Per Guidelines:  Keep it Relevant and Appropriate]. My husband is a first responder and we moved to ATT in May.  The promotion at the time offered $150 first net credit, $25 credit on every bill for the family lines, and 25% discount on every bill for the family lines.  He was also promised a $200 discount if he bought an iPhone 10s (which he did only because of this offer).  After several hours on the phone with customer service and even more in the store, the only credit we have received is the 25% discount- its been 6 months.  Every time we talk to the store manager he is visibly annoyed and tells us he will talk to the district manager.  I’ve emailed the district manager myself and never heard back.  

This is by far the worst customer service we’ve ever experienced, it shouldn’t take 6 months and hours of conversations to honor a promotion.  

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22.9K Messages

3 y前

Hello Kshelton,

 

 Thank you for reaching out to us within the Business Community. I am terribly sorry for this experience. I'll am happy to look into this for you. I will need to gather some information.

Please send me a private message by clicking here:

 

Please include the following details:

                                                                                     

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Kathy V.
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Contributor

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1 Message

3 y前

Issue was resolved thank you
Sent from Yahoo Mail on Android

New Member

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3 Messages

2 y前

i myself am also wondering now if i got scamed into buying into this , i was told i would had a fast unlimited hotspot so far it started fast at like 49 mb download after a week its lucky to see 1 mb download , my first bill was 113$ when i called about it i was told sorry cant help you call the store , very disappointed in the service and am going to see about canceling under false advertising

(edited)

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22.9K Messages

Hello @cajuncustom1,

 

Thank you for your recent posting. We appreciate your participation within the Business Community. We will be happy to help you. Please email me at [email scrubbed] and include the Case number 7834416 in the subject line.


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Laura G.
Social Media Manager

(edited)

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Administrator

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22.9K Messages

Hello @cajuncustom1,


We wanted to follow up to see if you still needed assistance. We will be happy to help you. Please email me at [email scrubbed] and include the Case number 7834416 in the subject line.



And include the following details:


Your full name:

Service address:

Number in question:
Preferred Contact #:

Email address:

Description of Issue in the email:


 

Thank you,

Laura G.
Social Media Manager

(edited)

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

first net is totally a scam. I had five lines of service with atnt. And they are running this promotion to switch to first net to have cheaper phone bill. Here now I have two phone bills my four other lines and this one for me underfirsfnet because I’m a RN that’s 65 dollars a line. I don’t understand why I am Paying two bills, more money, for the same (Edited per community guidelines)ty service.

(edited)

New Member

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3 Messages

I was told my bills if i added first net would be cheaper then the $175 a month i was paying with Verizon , my first att bill was $234 my first net bill was $113 i dont know if you guys understand common math or your on the common core system or something but $347 is no where cheaper then what i have paid and i paid an additional over $400 at the store $747 to have a cheaper bill that is no where even close to cheaper , how about a refund of all of my money i can't afford this scam , way to treat first responders

(edited)

Administrator

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22.9K Messages

Hello @cajuncustom1,

 

We sent you an email to gather some additional info. Can you please check your email and respond back. This is a public forum. We would like to address your concerns off line. Thank you, Lisa

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

2 y前

My experience with Firstnet was a total joke. I signed up with them hoping to save money on my monthly phone bill and waited patiently for my sim card to arrive so that I can start using their service. Three weeks roll by and I never got anything in the mail, so I went ahead and called to cancel my order. I was already losing trust in their reliability at this point. When I spoke to the rep they told me I had to pay for the balance on my account, which baffled me! I never even got a chance to use their service and they wanted to charge me for something I never used or received!! As a customer, it made me feel like all they cared about was money. What a scam!

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22.9K Messages

2 y前

Hello @jdubcee,

 

Thank you for reaching out on our Business Community.  We will be more than happy to take a look at this account.  Please send us an email at [email scrubbed] and include Case#8039689 in the subject line.  

 

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Chris

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(edited)

Administrator

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22.9K Messages

2 y前

Hello @jdubcee,

 

Did you still help?  Please let us know.

 

Chris

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22.9K Messages

10 m前

Hello cvfd525 ,
Thank you for your recent posting, we appreciate your participation within the Business Community. I'll be more than happy to take a look at this for you so we can get things back on track. I have marked our conversation as private so that I can get a few more details to further assist you. Please reply with the following information:

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Antonio
AT&T Social Media

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22.9K Messages

9 m前

Hello Amallen,
Thank you for your recent posting, we appreciate your participation within the Business Community. I'll be more than happy to take a look at this for you so we can get things back on track. I have marked our conversation as private so that I can get a few more details to further assist you. Please reply with the following information:

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Dodley
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22.9K Messages

8 m前

Hello @SWATMOD,
Thank you for your recent posting, we appreciate your participation within the Business Community. I'll be more than happy to take a look at this for you so we can get things back on track. I have marked our conversation as private so that I can get a few more details to further assist you. Please reply with the following information:

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Wilkerson
AT&T Social Media

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3 Messages

8 m前

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