AT&T Customer Service S U C K S!!!

Hello @yunaphoenix,

Thank you for your recent posting. We appreciate your participation within the Business Community. We apologize for any frustrations with your Account Manager. I will be happy to look into this for you. In order for me to research your issue, I will need to verify some information. Please send me a private message: https://forums.att.com/t5/notes/composepage/note-to-user-id/3757732

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Thank you,

Laura G.
Social Media Manager

January 25, 2018

Here is the updated issue for the crazy stupid AT&T customer representative issue.

As replied by somebody from AT&T, one of the customer service called me back with in 48 hours after I had the post. And first she introduced herself to me, saying that she tried to help me with my issue. And she started asking me all detail information, which I have already addressed in detail on my post.

"Lady, if I have already posted online and said everything clearly, why do you have to ask me again? Can you read my post?"

"I didn't know what your post is. Somebody just let me to call you. If you want to get help, tell me what you need."

"I need somebody to take over all my five accounts at AT&T and help me lower the price. Face-to-face talking is the only way for me."

"Okay, I will make a note on that. But it not guaranteed that you will get someone to talk to you face-to-face..."

{edited for word filter evasion}

I am so frustrated and disgusted with ATT.  What happened to the premier company that we're accustomed to.  I've never jumped through so many hoops to get a question answered and to reach the correct department.  Technology hasn't helped but rather damaged ATT.  There are too many departments that aren't interconnected.  One hand definitely doesn't know what the other is doing.

Hello @deedee22

Thank you for reaching out on our Business Community.  I want to apologize for the poor customer experience you had thus far.  I will be happy to get you some help.  Please private message me by clicking here the following information, so I can further assist you.

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Thank you.

Chris

Social Media Manager

I agree 1000000000000000000000000 % Times 

What you folks need to understand is that these are public forums not at&t with the exception of a few moderators like

ATTBusinessForums

Well Today .. they put me for 2 hours PLUS ..went from one rep to other indicating .. my questions belongs to other Dept and went to the same departments.. even i inform them .. i had  already spoken to this dept... they need same details again .. and there is no log of what i called and when i spoke to other guys..... So the Supervisors need to wake up and check .. what the heaven on earth is going on !   .. I wonder ..why this company is stick with its stock price of 90s.... STILL!!!!!!!!!!!!!!!!  

Hello @rcv2018

Thank you for reaching out on our Business Community.  I want to apologize for the poor customer experience you had thus far.  If you need help with your account we will be happy to get you some help.  Please private message me by clicking here the following information, so I can further assist you.

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Details of the request.

Thank you.

Chris

Social Media Manager

I have had the worst experiences with att customer service!!  Every rep gives different answer and there is no follow through they submit claims that are never followed through!  They do not honor anything and withhold details that screw customers into paying more money!  

Hello @jennst35,

Thank you for your recent posting. We appreciate your participation within the Business Community. We're truly sorry for this experience We will be happy to help you. In order for me to research your issue, I will need to verify some information. Please send me a private message: https://soc.att.com/2OQj56d

And include the following details:
Your full Name:

Business Name on Account:

Business address:

Number on your account:
Preferred Contact #:
Email address:
What type of service (Uverse, DSL, Landline, Wireless):

Description of Issue:

Thank you,

Laura G.
Social Media Manager

Directv use to be great. Now I can't stand them they are so screwed up transfering back and forth between departments and finally ending up in the Philippines where the guy ask you the same question over and over. AT&T worst company ever! 

Recently I was reviewing my landline bill with one of ATT’S  representatives in

San Diego. At the end of the conversation she told me there was a great

Promotion for the IPhone 6s. She said the normal monthly cost for the phone is

$15.00 a month but currently she would apply a $14.00 credit a month making the

Phone for basically One dollar a month for 30 months. I said sounds like a great deal let me

talk to my wife overnight because that is the phone she has and will call

Back tomorrow. My wife agreed and said yes great phone and good deal so I called back the

Next day. This time I talked to a lady in Chicago and asked her to verify

what I was told was accurate. She confirmed. I told her to proceed and gave her

a credit card number for the taxes. I was then sent an e-mail to terms and

conditions. When reading them I just read full price with no discounts. Long

story short I spent around three hours in the Philippines talking to different

agents and they saw  no discounts. Finally last night I talked to a lady in

Mexico City that said she would escalate to manager and play our recorded conversation to

verify that's what the agent said and would make good on her promise if that's what

the agent told you. She said in a couple days I would receive an email confirming that was the agreement.

  I Never got that call. I called Chicago again and then transferred to Sacramento Ca. The agent there says

he sees it as $5 a month not One dollar. Basically they never played the recording and never listened to

their agents commitment  and to get this resolved it shouldn’t take hours of my

day trying to correct ATT'S agreement. Now an e-mail comes through showing I agreed

to terms and conditions even though I am still asking for clarity on this

matter.  I finally e-mailed Mr. Sorenson ATT president. As he needs to know what is going on to see if he cares.

 I received a phone call from the secretary of the president stating she was supposed to handle the

matter.I explained the double commitment from the agent in San Diego and the other agent in Chicago

verifying the dollar a month with credits fee for the phone. I also explained the agent in Mexico said

her supervisor would escalate this and listen to are recorded conversation and when verified would

live up to the contract agreed upon. The secretary of the president said there is no reason to

listen to the recording because if the agent was wrong she was just wrong and they won’t abide

by any of their misrepresentations. The agent would just be reprimanded by their manager. Basically

breach of contract is fine to them. I live in California and know the laws when you quote a price

it is binding. Evidently in Texas where they are located there is no such law. No wonder why

the stock has collapsed for years now.  First major company I have ever dealt with that wouldn’t

honor their commitment. Good thing I questioned their terms and conditions before I paid full price.

Bottom line don’t believe what the agent sells you as the president’s office will override what

The agent tells you saying we don’t go by what the agreement is over the phone. I can’t

Wait to see what the FCC says about breach of contract and switch and bait!!!

At&T Stinks, we can all agree. We never have good service and when calling these people are in a different country and barely speak good english. This is a multi-billion dollar company that can't give decent service and charge out the wazoo for crappy service. We had a line they replaced months ago and they were supposed to bury the cable, months later still laying on the ground and it gets caught underneath my husbands truck. I call and of course they tell me it will be two days before they can come out and fix the problem. The guy in some other country tells me that his report reads it was fixed, calling me a liar in so many words. So does this person think we are going to go to the end of the drive and dig our line up, seriously! AT&T do the job right the first time and hire US citizens to answer your calls!

Hello @disatisfiedcus1

Thank you for reaching out on our Business Community.  I want to apologize for the poor customer experience you had thus far.  I will be happy to get you some help and have someone look into this.  Please private message me by

clicking here the following information, so I can further assist you.

Contact Name:

Contact Number:

Contact Email:

Address to the down line:

Thank you.

Chris

Social Media Manager

Thank you for reaching out to me and I truly hope the issues with service that we continually have may be resolved. We have had several problems with our service since day one, if it hasn't been with quality of connection, to failed attempts to having proper communication with customer service. We had such issues several months back and technicians were dispatched and had the problems with service somewhat resolved. They ran a new cable from the box several yards down the road to a pole on the other side of my driveway and they stated that someone would be out to bury the cable. This of course did not happen and due to this cable not being buried, as my husband drove up our driveway it wrapped around the axle of his truck, thus leaving us without service. I then called customer service to report the outage and how and to what extent of damage it could have possibly done to our truck. The service representative stated he couldn't do anything until Friday afternoon and then further stated that on his records that it showed the work had been completed, as if insinuating I was fabricating the incident and then stated that we may be financially responsible for any work to be done. First, there should have been someone dispatched immediately over this issue because if it had been done properly the first time there wouldn't be any problem! In addition, customer service representatives shouldn't be calling your customers liars, as if we had nothing better to do in pouring down rain and freezing cold weather than to figure out how we can sabotage our internet service. SERIOUSLY!