Credit Card Decline Issues

Same happened to me also. Basically I was told by the rep in a nice way, since the credit card payment processed today, your ship day was changed to end of October. I guess ATT have not learned from the past and nor do they care. What is the effing point up staying up to place the order, get a email that all set for Sept 19 and then get screwed...

yes, my order was for the iphone 6, not 6 plus.  I continue to be placed on hold for extremely long lengths of time and get hung up on, or have the rep tell me they can't do anything.  I have called 3 times today.  The second charge is still on my card.  I am actually on a chat right now with a rep who is telling me to call the same 866 number!    I am very frustrated.  Why are some people getting responses from mods on here and others not?  We are all important ATT customers!  

Rediculous, just worst experience ever had when ordering this Iphone.  No customer service, no  nothing can help, just hopelessly waiting for the order to be cancelled automatically after 7 days, Tried calling like 15 times and end up hearing "Transfer to representive" and 3 second after "phone call ended"

I should have avoided ordering with AT&T on friday. This happens every year.  I am very dissapointed with my customer service.

Lost all respect for AT&T on this one. I called today to find that from their end, they will only will be taking out one payment and can not/will not reverse anything to correct my account being double charged. Also was informed that I wasted my time being up at 3am eastern to place my order because "the system" did not process my order until late the following day and therefore, I should not expect a phone before November. While the customer service representatives are very polite, it sounds like they have a list of ways to pass off all issues. I was intitially told it was due to their system but when I asked why I was being penalized for their system error, the blame was attempted to be placed on Apple. Where is the accountability? 

For all those asking, what I was told today is that when you get your phone will depend on when AT&T processed your order, NOT when you placed it. The representative I spoke with was suprised that I received my order confirmation at 5:40am and said most did not get it until 24 hours later, but that it made no difference. 

Very unhappy to only hear excuses and no solutions. OK, your system was overloaded. I did not place a call to hear that Apple will ship phones according to when AT&T processed your order or that my bank should handle the double charge error, I was looking for an answer as to what AT&T will do. Unbelieveable that a company of this size responds to such a huge error by attempting to place the blame where it does not belong and offer absolutely nothing to try to make things right.

---

@mattkozarsky wrote:

Same thing happened to me, but I am not able to get a real person at the 866 number. I put my credit card info when it prompted me to at the 866 number and it says my order will be processed in the next business day. I have been on hold for an hour now and cannot get anyone. 

---

Same exact issue here.  I called in, entered the order number (they took my money over the weekend) and then afte rthe order number entered it told me the order will be processed in the next business day but then it just thanked me for calling ATT and hung up.  I'm tired of all these stupid hangups and there is no way to actually get someone to help from support.  Last year ATT was perpetually billing and refunding my card the money for the phone every 3-4 days for 2 months, took forever for someone to fix it which required them to cancel and redo my order...freaking awesome.   I didn't get my phone until mid-late November.  this is just stupid.  ATT isn't even trying to do anything aobut it just lame responses and making everyone wait.  They obviously allowed some orders to be processed and its 'tough luck' for everyone else. 

Same issues here, got an email saying the credit card used couldnt be charged... though it is the same card on file for my autobill, and I didnt have to enter the # I just used what was on file

Called # in email, entered credit card info, waited on hold for 31 min, got hung up on

Called again, 35 min hung up on

Called 611 waited 27 min, talked to someone for 5 min, they transfered me (without saying) to the online order automated thing above

Called 611 again, waited around 30 min, same exact thing

Recieved a text today about the email that I got about the CC (A text about an email... haha)  Went to the link provided in the text, it takes me here...

Called 611 again, the guy says everything looks alright on his end, check back in 48 hours.... I mean if this is customer service according to ATT im ready to bail... Im not under contract and VZ is looking mighty nice

This is just unacceptable. ATT created an issue with my credit card and now my order has been move to 11/27. I need somebody from ATT to contact me as soon as possible, it's just unacceptable. The thing is that, it's all ATT fault, it is not an user error but them. It makes a lot of room of imagination to run on why this happened

Hi rijh,

Glad to hear your device is on it way! Thank you for your business!

Thank you.

ATT sucks!  I was delayed over a month too because they dinged my card so many times and it flagged it as fraud.  Now I am getting texts saying they are upgrading my plan NOW!  I don't think so.  If I don't get my phone for over 2 months, you don't get to charge me more/upgrade my plan for over 2 months.  I think I'll just cancel my preorder and plan (not under contract for over 2 years)  and change carriers.

Moderator: Your post has been edited due to language. Please follow all guidelines when participating in the Business Community. The Community Guidelines can be found HERE.