Employee
•
1 Message
Credit Card Decline Issues
If your credit card has been declined, here are a few steps you can take that may resolve the issue:
Check to ensure that the information you entered is correct. It’s easy to mistype something when you’re ordering online. Please verify that the following information is correct:
- Card number
- Card security code (the three-digit number on the back of your card)
- Expiration date
Update incorrect credit card on your Premier Order
If you’ve entered any credit card information incorrectly, use our online self-service tool or the AT&T Premier Interactive Voice Response (IVR) system to correct your information:
Online:
1. Click the Premier Update Credit Card – Self Service URL:https://premier-ss.activationnow.com/creditcard/client/en_US/
2. Enter the Premier Order Number in the Order Number field
3. Enter the associated shipping or billing ZIP Code in Zip Code field
4. Click Submit
5. On the Update Credit Card – Self Service page, enter the wireless number in the Wireless Number field, click Continue
- Enter the 5 digit zip code
- Enter new or updated credit card information
- Click Continue
6. On the Update Credit Card – Verify page, confirm credit card information is correct
- If correct, click Submit
- If not correct, click Back or Cancel button
7. Confirmation Page will display if the update was successful. If the confirmation does not display, please call the Premier Support Center at 1 (866) 499-8008.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
© 2024 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T intellectual property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Lyoung
Employee
•
355 Messages
10 years ago
Hello JJ901,
I would like to help with your concerns when it came to your credit card info being declined. I have sent you an email with information. Please respond with the requested information so I can further assist you.
Thank you
0
0
jcortney1
Contributor
•
2 Messages
10 years ago
My third time calling, I reserved just after midnight on the first day. First call the brain surgeon that was helping me told me that he had fixed it and that all was well. Checked the AVR a few hours later and it told me my order was complete. The premier app still said it was pending. Waited hours for the next call and was told again, after going thur the cc infor that all was not in order. Still pending on the Premier site.
Just checked the AVR and it tells me theres a problem with my CC (Amex tells me there's no problem and they haven't even had an inquiry) and now on hold yet again. Can you say I'm moving off of ATT after 14 years as a customer. This is the worst customer service I've ever seen. If I want to set up a new consumer account, it works in 30 seconds.
How bad can you get AT&T?
0
0
Muriel1
Former Employee
•
288 Messages
10 years ago
Hello KLK,
I have emailed requesting additional information. Please complete and respond for assistance.
Thank you.
0
0
tle9
Contributor
•
1 Message
10 years ago
This is the 5th day calling AT&T. If I don't get this issue resolved, my orders will be cancelled. My call gets dropped after waiting an hour. Any help from a real person?
0
0
Muriel1
Former Employee
•
288 Messages
10 years ago
Hi tle9,
I emailed you requesting information. Please complete and respond for further assistance.
Thank you.
0
0
jcortney1
Contributor
•
2 Messages
10 years ago
FOURTH TIME -
just found out my order has NOT been placed after four calls to the 866 number and assured each time that the problem was fixed. Asked for a supervisor to call me, never happend.
Worst customer service ever.
After 15 years as a customer, I'm done. Off to Verizon tomorrow.
0
RCastle1
Guru
•
617 Messages
9 years ago
Call:
1. Call IVR at 866.499.8008.
2. Select or say “option two” when prompted.
3. When prompted, enter either your mobile phone number or the order ID number.
4. Follow the verbal prompts to either re-enter your credit card information or enter a new credit card to complete the order. You’ll receive an email notification confirming the
purchase when the credit card is successfully processed.
5. If you’re unable to resolve the issue using IVR, you’ll be able to speak with a Premier trusted professional.
Contact your financial institution. If your information is correct, but your card is still being declined, you’ll need to contact your financial institution for further help.
0
0