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Add authorized retail user to Premier account.
One of our wireless users need to replace their phone as soon as possible, however I cannot find a way to authorize them in Premier.
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AT&T Premier
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AT&T Office@Hand calling features Frequently Asked Questions
I’m adding some users to our AT&T Offfice@Hand account, and I’m looking to provide them with information on how to use the system. Does anyone know where I can go?
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General App Support
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Change a user’s name in AT&T Landline Texting
I had a user that recently changed their legal name. I’m working on updating their information in all our systems. Does anyone know where I need to go to in AT&T Landline Texting to change their name?
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Messaging Solutions
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Delete a user in the box from AT&T Admin console
We recently shifted our workforce, and I have been asked to adjust the users that we configured in our box from AT&T account. I’m looking for information on how to remove users. Does anyone know where I need to go to remove users?
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Mobile Office & Retail Solutions
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Create an external user in AT&T Enhanced Push-to-Talk
I’m new to AT&T Enhanced Push-to-Talk and want to set up a contact for a user that is not on our account. Does anyone know if that’s possible, and if so, where I need to go to do so?
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Field Service Solutions
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Using call commands in AT&T Office@Hand
I was speaking to a co-worker, and while taking a call in AT&T Office@Hand, they were able to transfer a call from their desk to our technical support group. They explained what they did at the time, but I never wrote it down, and now I can’t remember what they told me. Does anyone know how to d
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General App Support
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Change a user’s email in AT&T Landline Texting
Our company changed the approved convention for user emails. I need to update the AT&T Landline Texting user’s email addresses. Does anyone know where I need to go to change user email addresses?
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Messaging Solutions
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Delete a folder in box from AT&T
I’m looking to clean up my box from AT&T account. Does anyone know where I need to go to delete some old folders and files that I have?
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Mobile Office & Retail Solutions
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Create an AT&T Enhanced Push-to-Talk user set
I’m a new administrator for my companies AT&T Enhanced Push-to-Talk account. I was advised that I need to create a user set but I’m not sure where I need to go to do so. Does anyone know where to go?
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Field Service Solutions
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Configuring the Call Flip feature in AT&T Office@Hand
When we set up our AT&T Office@Hand account, we were advising that the system was able to allow you to pass a call between a desk phone. Does anyone know if that is possible? If so, where do I go to set it up?
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General App Support
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Change a user to an Operator role in AT&T Landline Texting
One of my AT&T Landline Texting users was set up as an administrator by one of my colleges. Does anyone know where I need to go to change this user’s role?
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Messaging Solutions
Accepted Solution
Delete a file in the box from AT&T for Android application
We recently completed a project, and I was advised that we need to ensure that we purge all the files related to it from our accounts. I need to delete a few files that I shared using box from AT&T. Does anyone know if I can do that from my Android phone?
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Mobile Office & Retail Solutions
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Create an AT&T Enhanced Push-to-Talk group on an Android device
I’m working remotely, and I need to add a group to my AT&T Enhanced Push-to-Talk account. My work laptop is currently being updated, so I can’t use it. Is there a way to use my Android phone to setup a group?
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Field Service Solutions
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my phone# was working then phone updated software, now SIM card error “SIM Not Provisioned MM 2” .
my phone# was working then phone updated software, now SIM card error “SIM Not Provisioned MM 2” . CCID-SIM= I have it . IEMI= I have it . Samsung S10E work cellphone (model# SM-G970U ) What should I do? Thanks.
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General Device Support
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AT&T Office@Hand Active Call Controls
I’m new to AT&T Office@Hand. I placed a call in the application and saw an icon, and I’m not sure what it means. It has a triangle and what looks like a signal bubble and says, “Switch to Carrier”. Does anyone know what that means?
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General App Support
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Deactivate an AT&T Landline Texting user
I was working on my company’s AT&T Landline Texting account and noticed that we have users that are no longer approved to use the application. How do I shut down their access?
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Messaging Solutions
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Create a folder in the box from AT&T for Android application
If I’m looking to set up a new folder for my AT&T account. My work laptop is down and all I have is my Android device. Can I do it from that?
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Mobile Office & Retail Solutions
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Create a group in AT&T Enhanced Push-to-Talk
We have recently adjusted our teams, and I’m looking to add a group to our AT&T Enhanced Push-to-Talk account. Does anyone know where I need to go to make a new group?
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Field Service Solutions
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Who to contact to make PTR record changes - reverse DNS (New Fiber Static IP)
Hello,I just moved from AT&T DSL to Fiber network and our static IP addresses changed. I need to get someone to add a PTR record to resolve our static IP to our domain so that we will stop getting Reverse DNS rejection from outgoing emails. I have opened multiple tickets and no one seems to know w
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General Device Support
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Export a Zone Data Usage report in the AccessMyLAN web portal
I need to compare how my AccessMyLAN users use data when they travel for work. What is available for that?
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Mobile Office & Retail Solutions