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Technical Issues & Support

Technical Issues & Support

Get support for all your FirstNet technical questions.

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FirstNet Devices

FirstNet offers an extensive selection of devices and accessories Public safety users have access to an expansive catalog of LTE devices, ranging from purpose-built rugged units to the world’s most popular smart devices and tablets, complemented with a wide range of accessories

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How do I file a complaint with customer service

Had a horrible experience with customer service. I have currently been on the phone with customer service for 2 hours and 45 minutes and counting. The first person I talked to thought my issue was related to not having the new Black SIM card. I worked with him to install a new SIM card which took 1

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First net is a scam bordering fraud

Wife and I switched from Verizon to AT&T First Net upon very pursuasive visit with the AT&T store in Cave Creek AZ. What a mistake as everything promised was one big lie. We were promised unlimited data $65 per line and basically a .99 cent phones. Little that we knew, $65 turned into $100 or more p

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first net scam

Our entire police agency switched over to first net as we were told our phones would work in any disaster. This is such a sham! I was in hurricane Ian and had no cell service for days! This should be a (Edited per community guidelines) (Edited per community guidelines) as they advertise that we wou

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CellBooster Pro 5G Clip & Closed Access Option

Any word when the 5G clip will be released for the CellBooster Pro? Also, AT&T/FirstNet sent an email earlier detailing issues with the closed access system on the CellBooster Pro. When will this be resolved?  It is very frustrating because I have a FirstNet data SIM that tries to conn

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Don’t have permission to modify my own billing

I am able to login to my FirstNet Account, but I can’t change anything. If I click Billing tab, I get this error “You need additional permissions to proceed. Contact your public safety administrator to update your permissions for Premier access.” I am an individual and not part of an organization.

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Easement

Hello, I have what I believe to be a defunct underground cable easement across my property in NY from the 1950s. I am trying to get some help securing approval from AT&T to have it removed. Thank you in advance for your help.

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NO Service for 2 YEARS

Wireless phone in home will not make or receive calls. Acct #188184287166, Bill is paid monthly no service, it's been over TWO years. In March 2021 connected modem to use computer NO PHONE SERVICE red light is consistent. Last customer service agent sd. 24 hours there would be assistance, this was

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Terrible service

Just got first net today. Left Verizon for this crap. Having service issues already. Probably canceling tomorrow.

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No Service for 2 years!!!

Wireless phone in home will not make or receive calls. Acct #188184287166, Bill is paid monthly no service, it's been over TWO years. In March 2021 connected modem to use computer NO PHONE SERVICE red light is consistent. Last customer service agent sd. 24 hours there would be assistance, this was

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FirstNet Devices

FirstNet offers an extensive selection of devices and accessories Public safety users have access to an expansive catalog of LTE devices, ranging from purpose-built rugged units to the world’s most popular smart devices and tablets, complemented with a wide range of accessories

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Installing service in new construction subdivision

I work with a developer who is building a development in South Carolina. We want to request At&t to install service within this residential subdivision. Please let me know who to contact. 

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Utility Signatures

I have been waiting on a direct message response for 3 weeks now to get signatures on my civil drawings to get started on a project with the city of Houston. Why is it taking so long to get a response?

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Accepted Solution

ATT PHONE AUCTION

Hello, im trying to register in the att suplier website in order to gain access in the att auctions of phones. can somebody assist me?

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Windows 2000 Version

Where can I download the latest version that works with Windows 2000?The last version of the AT&T Global Network Client that supported Microsoft Windows 2000 was Version 7.4.1.  That version can be downloaded from the ftp server from:ftp://ftp.attglobal.net/pub/client/win32/7.4.1/

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Looking to confirm an order placed on ATT.com actually went through.

Hello! Last week, I placed an order for a new phone on the business account I administer. I have received a "Your opinion is important to us" email asking for a review of the phone, but I didn't receive an order confirmation email or any tracking information. Is there a way to see purchase history o

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Emails blocked and abuse_rbl@abuse-att.net unresponsive

We've had a couple of dedicated IP addresses that we've sent email from for years and everything was fine but unfortunately a couple of months ago we were forced to migrate to a couple of new dedicated IP addresses. Since the IP migration we've been receiving blocks when attempting to get business

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Online Account Access

New customer and I cannot get a account setup online. It is asking me for a FAN PIN and says to call 611 if I need assistance with it. After waiting on hold for 30 minutes the rep says it would be more convenient to visit a store to get the FAN PIN updated. More convenient for the rep since she did

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Official Solution

Access the Blocked Content Over Time report in AccessMyLAN

I'm interested in how much content was blocked last month via our AccessMyLAN account. Does anyone know where I need to go in the system to see that information?

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Official Solution

Search for messages from a specific phone number in AT&T Message Archiving

I need to put together a report on one of my business contacts. As part of that, I need to provide information on the user's messages. Does anyone know if I can look up their history using their phone number in AT&T Message Archiving?

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