
What is FirstNet and Family?
Connecting both worlds. Public safety and those who support them get the mission-critical wireless network of FirstNet, and families save up to 25%.
Get support for all your FirstNet technical questions.
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Wireless phone in home will not make or receive calls. Acct #188184287166, Bill is paid monthly no service, it's been over TWO years. In March 2021 connected modem to use computer NO PHONE SERVICE red light is consistent. Last customer service agent sd. 24 hours there would be assistance, this was
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Wife and I switched from Verizon to AT&T First Net upon very pursuasive visit with the AT&T store in Cave Creek AZ. What a mistake as everything promised was one big lie. We were promised unlimited data $65 per line and basically a .99 cent phones. Little that we knew, $65 turned into $100 or more p
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Just got first net today. Left Verizon for this crap. Having service issues already. Probably canceling tomorrow.
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Wireless phone in home will not make or receive calls. Acct #188184287166, Bill is paid monthly no service, it's been over TWO years. In March 2021 connected modem to use computer NO PHONE SERVICE red light is consistent. Last customer service agent sd. 24 hours there would be assistance, this was
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Switch over to Firstnet from a normal AT&T plan about 8 months ago. Prior to the switch I never miss a call or message. Now it's a normal occernce. I've had people call me three times in a role and phone didn't ring or show I have a message. Then again it will work fine. I've been though customer se
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i installed the rsa toolbar and i do not see it on IE at all
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FirstNet offers an extensive selection of devices and accessories Public safety users have access to an expansive catalog of LTE devices, ranging from purpose-built rugged units to the world’s most popular smart devices and tablets, complemented with a wide range of accessories
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We are an online giving donation platform for nonprofits. We have been getting reports from customers that donors who are on AT&T home Wifi are unable to reach their giving pages, which our hosted in our platform on Microsoft Azure. Most complain of the site not loading and getting a "The sit
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Hello, I have been utilizing my hotspot at my work for the past few months. I did not have issues until recently. I have found that the hotspot will stay connected and show that it is working, but only work for certain domains. I can google just fine, but when clicking a link to an external websi
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My parents had a at&t tech come out to their house and change put their router. The new machine does not have any identification on it indicating device number or wifi passwords. They have tried to reach out directly but have been met with no help on the general line. Should they take the items
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Want to know if you are eligible for FirstNet? Learn FirstNet eligibility requirements.
Connecting both worlds. Public safety and those who support them get the mission-critical wireless network of FirstNet, and families save up to 25%.
With FirstNet and Family, first responder families can sign up for discounts.
I never received a fan pin! I am trying to look at my wireless bill but I can't because I do not have a fan pin
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I am having trouble getting clarification on my final bill dated Dec 1, 2022. I transferred my service on Nov 22, 2022 to a different carrier but am still being charged for services/equipment that should have been paid off. My current bill dated Dec 1, 2022 includes charges of what looks to b
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Good Morning, I am working on a proposed car wash development to be located in Pittsburg, CA. I am needing to confirm availability of telephone and internet services for the subject property. Estimated construction start date is in July, 2023.
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Creating and running a smart factory requires smart decisions. We spoke to two AT&T Business experts -- Ande Hazard, VP of Manufacturing Solutions, and Clara Hustad, Assistant VP of Marketing -- and asked them what a smart factory looks like, the chall
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We recently launched a website (vstream.com) and for some reason, some of our users are having problems logging in or even going into the website. Apparently they're all AT&T users which is why we think it may have something to do with AT&T itself (maybe the domain was blocked before we boug
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I’m looking for an easier way to keep my Box from AT&T files current. Does anyone know if there is a way to have the files saved to our account automatically?
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I’m starting my quarterly review of the systems we use. We use AT&T Business Messaging, and I want to see how many more users we can add to our account. Does anyone know if I have to call in to see that?
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I had some issues on a recent call hosted on AT&T Office@Hand, but I’m unsure how to let my co-workers know. Does anyone know how to let them know?
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We hired a new manager, and I want to add them to our AccessMyLAN account. Does anyone know how to get them started?
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We've had a couple of dedicated IP addresses that we've sent email from for years and everything was fine but unfortunately a couple of months ago we were forced to migrate to a couple of new dedicated IP addresses. Since the IP migration we've been receiving blocks when attempting to get business
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FirstNet is the only nationwide wireless broadband communications platform dedicated to America’s first responders and public safety community. This reliable, highly-secure communications platform brings reliability to public safety agencies and first responders—helping them make faster and better decisions to keep themselves and the public safe. FirstNet is different from other carriers in that it has a dedicated public safety core that routes FirstNet traffic. It also encrypts network traffic within the core, creating the highly secure environment public safety requires.
FirstNet is exclusively for first responders and those that support their vital efforts. This includes law enforcement, fire protection services, emergency (911) call dispatching and government Public Safety Answering Points, emergency planning and management offices, and emergency medical services. Other essential personnel who support first responders before, during and after an emergency can also subscribe to FirstNet. These organizations provide medical care, mitigation, remediation, overhaul, clean-up, restoration, or other such services during or after an incident.
Rate plans are available for organizations or individuals. Eligible customers can choose from a variety of plans that fit any situation—choosing talk, text, data, mobile hotspot and/or tethering services. And they can be used with a compatible smartphone, tablet or wearable device. Learn more about FirstNet Rate plans at https://www.firstnet.com/plans.html.
Eligible organizations and individuals can sign up for FirstNet at http://www.firstnet.com/signup.
To activate your FirstNet account, you can either refer to the Activation Email you received or click here and follow the onscreen instructions. Further details can be found in the User Activation Guide.