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Messaging Solutions

Discussions on mobile Messaging Solutions (or Business Messaging).

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AT&T Message Archiving Frequently Asked Questions

We started using AT&T Message Archiving, and I noticed that if I want to export messages, there are a bunch of file extensions that I don’t recognize. For example, does anyone know what NSF is?

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Emails blocked and abuse_rbl@abuse-att.net unresponsive

We've had a couple of dedicated IP addresses that we've sent email from for years and everything was fine but unfortunately a couple of months ago we were forced to migrate to a couple of new dedicated IP addresses. Since the IP migration we've been receiving blocks when attempting to get business

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why the ips got blocked by ISP side i need a help to secure my ips

Error: "553 5.7.2 [TSS11] All messages from xx.xx.1.38 will be permanently deferred; Retrying will NOT succeed.   why the ips got this type of issue i need a solution to recover my ips

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help please

hello i ask your help please to unblock my ip's I tried to contact you a lot of time on this site http://rbl.att.net/cgi-bin/rbl/gdt.cgi or by writing a request abuse_rbl@abuse-att.net but still no response.

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Add an administrator to your AT&T Message Archiving account

We added some new team members, and I was asked to add them to our AT&T Message Archiving account. Does anyone know where I need to go to do so?

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Email to sms/mms - Whitelist Domain Name?

We are a fire district in Washington State and we use email to text for callback notifications to employees.  Some employees who are AT&T subscribers (employee personal phones) inconsistently receive the messages.  We wonder if a possible solution would be to whitelist our domain so your system does

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blocked emails

out of frustration, attempting to contact here. I have been emailing abuse_rbl@abuse-att.net for a couple weeks with no resolve or response.  our domain homeschooldiploma.com has been blocked for a couple weeks.  we are in the middle of our busy season and are probably sending 1

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email to txt no longer working

my previous conversation with support team was closed on this issue - it is not resolved as of yet. if you can re-open that or start a new discussion i would appreciate it. The latest error message says that it is a problem with the "receiving email system isn't accepting from my email system" - mea

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Access support articles in AT&T Message Archiving

Our company started using AT&T Message Archiving, and I was hoping to find some information on how to use the system. Does anyone know how I can access the info?

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I need very urgent help from a ATT small business manager and small business expert, please...

Hello, I am putting this post in bold because I am in a very urgent small business situation.  I have been sent in circles over all this for 2 weeks now - still with no satisfactory resolutions to my issues.  Would you please email me/message me direct and I will respond ASAP with my concerns.  Much

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I’m back again!

Come fix my yard from your contractors damage

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I NEED YOUR FORUM REP TO CONTACT

I thought we had this resolved. Contact me immediately. 469-230-0167. The people representing your company left 2x 20 foot long by 1 foot deep tire tracks in my yard after they threatened my mom.  I told you I was gonna rip up those (Edited per community guidelines)ing wires if we didn’t resol

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How to Pay Your AT&T Office @Hand Bill?

Business Center is utilized to access your AT&T Office @Hand bill. You can login here More information here A quick video overview is here   Still need help? Ask us a question, an AT&T Business Social Media Manager is ready to assist you.

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Cellular on Wheels (COW) Requests

Our Network and Engineering Team would be happy to help you with options for your Cellular on Wheels request! Please keep in mind that there are some costs involved but if you have the budget and are interested in proceeding, please complete the COW Rental Questionnaire so we can assist you further.

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We'd love your AT&T Premier feedback!

Join us! If you’re a frequent user of AT&T Premier, we’d love your feedback.  Register today to participate in user testing, focus groups, surveys and more.  Your ideas can help fuel the future of these online tools.  Most research projects take less than 30 minutes of your time.

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Run a Folder and Files report in Box from AT&T

I’m looking to review the data stored in our Box from AT&T account. What is the easiest way to see an overview of the items in our account?

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Official Solution

AT&T Message Archiving Frequently Asked Questions

We started using AT&T Message Archiving, and I noticed that if I want to export messages, there are a bunch of file extensions that I don’t recognize. For example, does anyone know what NSF is?

Question

1

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Official Solution

Start a meeting in AT&T Office@Hand

I started using AT&T Office@Hand and was asked to create a call. Does anyone know where I need to go to do so?

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Edit an AT&T Workforce Manager geofence type

I’m reviewing the information we entered into our AT&T Workforce Manager account and noticed that one of the Geofence types was created with the wrong color convention. Does anyone know where I need to go to update those settings?

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Emails blocked and abuse_rbl@abuse-att.net unresponsive

We've had a couple of dedicated IP addresses that we've sent email from for years and everything was fine but unfortunately a couple of months ago we were forced to migrate to a couple of new dedicated IP addresses. Since the IP migration we've been receiving blocks when attempting to get business

Question

347

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Frequently Asked Questions

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