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Messaging Solutions

Messaging Solutions

Discussions on mobile Messaging Solutions (or Business Messaging).

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Official Solution

Add a contact to your AT&T Global Smart Messaging Suite account

I am starting work on a new project and want to set up our client’s information in the AT&T Global Smart Messaging Suite system so my colleagues can access it. Does anyone know if I can share contacts in the system? If so, how do I go about doing that?

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Official Solution

Run a custom summary report in AT&T Message Archiving

We had a few outages last week, and I am trying to get an idea of the type of notifications that came to our AT&T Message Archiving account. Does anyone know if I can get an overview of our messages for a specific time frame?

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Official Solution

Reset your password in the AT&T Message Archiving portal

I am having trouble logging into my AT&T Message Archiving account. I was out of the office for a while and cannot remember my password. Do I have to reach out to my IT department?

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Official Solution

Print an archived messages summary report in AT&T Message Archiving

I am preparing some reports for our leadership team and want to be able to provide them with information on the use of our AT&T Message Archiving account. Does anyone know the easiest way to do so?

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Print a message in AT&T Message Archiving

I am backing up some of our AT&T Message Archiving and want to make some hard copies. Does anyone know if that is possible in the system?

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Is texting hippa compliant using office at hand

Is office at hand HIPPA compliant when texting? As well as phone and voice mail? Will ATT sign a BAA with my medical practice?

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Official Solution

Log out of the AT&T Message Archiving portal

I am using a temporary computer while the IT department works on my laptop. I logged into my AT&T Message Archiving account and want to sign out to keep the security of my account. Does anyone know how to log out of the web portal?

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Official Solution

Download and install the AT&T Landline Texting desktop app for Windows

When we signed up for AT&T Landline Texting, they mentioned that we could use the system on a desktop. Does anyone know how I can do that?

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Official Solution

Log into AT&T Message Archiving from a new device

I completed a lease roll for my work computer and am trying to log into AT&T Message Archiving. However, when I entered my login information, it asked me for a code. Does anyone know where I need to go to get that information?

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Accepted Solution

Please unblock our IP address. Support does not reply after more than a week.

Hello, we are getting no help from the abuse address listed below for our IP 24.246.127.213. Can anyone please assist? Remote Server returned '553 5.3.0 flph833 DNSBL:RBL 521< 24.246.127.213 >_is_blocked.For assistance forward this error to abuse_rbl@abuse-att.net'

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