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AT&T Premier

AT&T Premier

One-stop, customizable portal for business mobility customers.

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We'd love your AT&T Premier feedback!

Join us! If you’re a frequent user of AT&T Premier, we’d love your feedback.  Register today to participate in user testing, focus groups, surveys and more.  Your ideas can help fuel the future of these online tools.  Most research projects take less than 30 minutes of your time.

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FAN pin

I need to know my FAN pin for my account

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Assign and Edit User Permissions in AT&T Premier

We want to show you how easy it is to assign and update permissions for wireless users and administrators. Why is this so important? Permissions determine the account functions you and your wireless users can perform once you’ve logged into AT&T Premier. We have great help resources to guide you

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FAN Code

FAN pin - unable to receive any help from AT&T I have taken new connect 2 months back , not able to register my account online. AT&T is asking me administrator name and I have no idea who is that. Any help from AT&T really appreciated as I definitely want to register my account. No

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We'd love your AT&T Premier feedback!

Join us! If you’re a frequent user of AT&T Premier, we’d love your feedback.  Register today to participate in user testing, focus groups, surveys and more.  Your ideas can help fuel the future of these online tools.  Most research projects take less than 30 minutes of your time.

Announcements

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Wireless User Management Reports

As an administrator, you don’t have to go far to get wireless user management reports. With Premier, you can request and view a variety of reports online, such as: Basic Wireless User InventoryExpanded Wireless User InventoryRate Plan SummaryEarly Termination FeeUpgrade EligibilityWatch a complete h

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Account Representative

I am looking to get in contact with our Account Representive (Business account)

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Forget change plan forget PIN

Hi, I flew a week ago to Asia. I forgot to change my phone plan and forgot the password/PIN too.So, the SIM card doesnt work here. How to get info on change my password and change plan, as the SIM card doesnt work and thus can not accept OTP to proceed with changing password, then changing plan?  (s

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800 number forwarding

Hello, Is there a video or a step by step instructions with screenshots on how to change the forwarding on 800 numbers?Thank you.

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FAN pin - unable to receive any help from AT&T

I have taken new connect 2 months back , not able to register my account online. AT&T is asking me administrator name and I have no idea who is that. Any help from AT&T really appreciated as I definitely want to register my account. Not sure why there is no solution from their customer care

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Register with ATT Premier via NCP membership

I am a member of NCP also known as National Consumer Panel and received ATT Premier discount through the company so I may receive discount on my wireless plan.  However when I try to register I am reaching roadblocks because it is online we do not have paycheck stub, photo id, etc.  I have my member

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Caller id help

Hello, on my premier account there seems to be no way to change my outgoing caller id, it shows company name, need to change to my own name etc…tried calling support constantly getting disconnected by them…can anyone help?

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Cancel or move my lines to personal account

I enrolled in Citigroup's business plan but now I don't work there anymore. But my phone is locked and I can't get my number to my personal account. I called AT&T customer services so many times but they gave me different stories and also ask me to contact the authorized person. I don't work the

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Add User with Access to Support

I've been trying to add a person who can access support for our different devices. I added them to the Premier online account. They can now control everything in the account but cannot get support. I then used the portal to make them a "Company administrator". I enabled all permissions but, still

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Retreating my number

Someone stole my identity and cancel my number I haven't been able to login my emails and any accounts because my number and emails is connected to it my number was cancelled Feb 3 and I'm finally getting help by locating my number that y'all have it

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Administrator Rights

I had a whole list of problems with our business account and it was escalated to the Office of the President. There is still one issue remaining and it is my ability to log into our account on line to view our bills which are on autopay. I was assigned administrator rights but I keep getting an erro

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FAN and FAN PIN

We recently setup an account for our business with AT&T but never received the email with our FAN or the FAN PIN for the account. Customer service is unable to send the email and when we try to change the FAN PIN through chat, it requires the account number. Is there an easier way to resolve thi

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Premier Online Account Management FAQs

Common questions and answers that have been asked with in this Business Community board.     Q-The status of my order is "Attention." What does this mean?   A- If the status of your order is "Attention," it means that some information in your order was incorrect or we need additional information fro

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Ip Unblock Request: Urgent: Request to unblock our email server IP

I write to request you to please unblock our email server IP: 149.72.116.1. We've emailed abuse_rbl@abuse-att.net as well. As per our email service provider, the IP has been blocked causing emails sent to our users bounce back. We provide training services to businesses and

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Unable to change the rate plan in premier account

I'm unable to change the rate plan in my premier account portal. My number has been provisioned with incorrect rate plan due the technical issue of iPhone 14 reported on 02nd Nov 2022. Now I have AT&T Business Unlimited Performance - 1 Line - $110.00. this is not the one I have selected when

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Order help - Returned New IPhone 12 through Return shipping Label provided and waiting for it to reflect on my account to order IPhone 14

Hi, Our company is a member of ATT Premier. I was pay my bills through ATT Premier site. My lines are due for device upgrade every 2 years. I ordered an IPhone 12 in last week of august, 2022 upgrading the line for another 2 years. When IPhone 14 pro max got released next, it looked worth upgrad

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