Field Service Solutions

Field Service Solutions

Tips for Enhanced Push-to-talk, Fleet & Asset Management & more.

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Official Solution

Edit an order with AT&T Workforce Manager

I’m working on some orders in AT&T Workforce Manager. In reviewing two of the orders, I realized that I entered the wrong phone number for the client. Does anyone know how I can update that?

Question

1

1

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Poor Signal Strength

I have poor signal reception and need a signal booster for my IPhone and Aircard when working from home, rural area with poor cell coverage. Simetimes I get 1 bar and can receive calls, but usually have to go outside to call. Will AT&T provide a booster?

Question

967

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Official Solution

Download and install AT&T Workforce Manager for iPhone application

I was asked to start using AT&T Workforce Manager. I work out of my vehicle and need to use my iPhone for most of the work. Does anyone know where I need to go to start?

Question

6

1

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Official Solution

Download and install AT&T Workforce Manager for Android application

I need to be able to manage my jobs on the road. Does anyone know how I can do that in AT&T Workforce Manager? I do have a laptop but will primarily have access to my Android phone.

Question

14

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Official Solution

Delete a user with AT&T Workforce Manager

I need to update our AT&T Workforce Manager to reflect the recent changes we made in staffing. Does anyone know where I need to go to get rid of some old users?

Question

7

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POTS lines with incorrect address, needs change for calling 911

I have an account with POTS lines from Windstream (ATT reseller) that show incorrect address at 911 dispatch. The address is actually 37100 but the address showing is 37000. The address used to only be 37000. We built a new site approved by city and when services were ordered back in 2012 city plann

Question

585

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Official Solution

Delete a message with AT&T Workforce Manager

We have been asked to make sure that we clear out old communications from our systems. I need to make sure that I’m able to do the same for my AT&T Workforce Manager account. Does anyone know how I can delete old messages from the system?

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8

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Accepted Solution

Official Solution

View photos and map with shared messages in pdvConnect from AT&T

My worker advised me that they sent a photo of one of the jobs they completed. How do I view this in pdvConnect from AT&T?

Question

952

3

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Official Solution

Create an order for a new client in AT&T Workforce Manager

It’s my first-time using AT&T Workforce Manager, and I need to set up a new customer in the system. Does anyone know where I need to go to do that?

Question

6

1

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Official Solution

Complete a job in the AT&T Workforce Manager for Android application

I’m using my Android phone for my work orders in AT&T Workforce Manager. I finished my work, and I’m looking to make sure it’s closed out in the app. Does anyone know where I need to go in the app to do that?

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